Checking the Status of AirWave Services

AirWave records information about the services and puts them into log files that are available on the System > Status page. You can also access other AirWave logs on the System > Download Log Files page. For information, see Downloading Log Files.

Figure 1 shows an example of the System Status page. Green status descriptions indicate everything is OK or disabled. If you see status descriptions in red, contact HPE Aruba Networking support for help troubleshooting the service which is down.

Figure 1  System Status Page

In addition to viewing service status and downloading log files, you can:

• Click Refresh at the top of the page to update system status.
• Click the blue diagnostics.tar.gz link at the top of the page to get diagnostic reports and logs, or the VisualRF.diag.zip link to get VisualRF diagnostic information. Both will help customer support troubleshoot and solve problems.
• Click Restart AMP to restart AirWave services without power cycling the server or reloading the OS.
• Click Reboot System to power cycle your AirWave remotely.

Important AirWave Logs

Table 1 describes some of the most important AirWave logs. You can download additional logs from the /var/log and /tmp directories using SSH. If HPE Aruba Networking support engineers request these additional logs. you'll get instructions on how to retrieve the logs.

Table 1: Important AirWave Logs

Service	Log	Description
HPE Aruba Networking Device HTTPS Handler	device_https_handler	Logs switch ZTP activities.
Client Monitor Worker	async_logger_client	Logs device monitoring checks.
Configuration Server	config_pusher	Logs errors in pushing configuration to devices.
Database	pgsql	Logs database activity.
Postfix Mail Server	maillog	Applies in cases where emailed reports or alerts do not arrive at the intended recipient's address.
RADIUS Accounting Server	radius	Displays error messages associated with RADIUS accounting.
VisualRF Engine	visualrf.log	Details errors and messages associated with the VisualRF application.
Web Server	error_log	Reports problems with the web server. Also linked from the internal server error page that displays on the web page; send this log to HPE Aruba Networking support whenever reporting an internal server error.