Performing Advanced Options

This section describes how to complete advanced tasks for appliances such as changing the password, enabling support access, and resetting the factory settings.

Rebooting

To reboot:

  1. Go to the Collector CLI.

  2. Use the up and down arrow keys to navigate to the Advanced Options option, and press Enter.

  3. Use the up and down arrow keys to navigate to the Reboot/Shutdown option, and press Enter.

  4. Use the up and down arrow keys to navigate to the Reboot option, and press Enter.

  5. At the prompt, Are you sure you want to reboot the node? enter y and press Enter. The appliance is rebooted.

Shutting Down

To shut down:

  1. Go to the Collector CLI.

  2. Use the up and down arrow keys to navigate to the Advanced Options option, and press Enter.

  3. Use the up and down arrow keys to navigate to the Reboot/Shutdown option, and press Enter.

  4. Use the up and down arrow keys to navigate to the Shutdown option, and press Enter.

  5. At the prompt, Are you sure you want to shutdown the node? enter y and press Enter.The appliance is shutdown.

Changing Password

To change the password:

  1. Go to the Collector CLI.

  2. Use the up and down arrow keys to navigate to the Advanced Options option, and press Enter.

  3. Use the up and down arrow keys to navigate to the Change password option, and press Enter.

  4. At the prompt, Are you sure you want to change the password? enter y and press Enter.

  5. In the Enter new UNIX password field, enter the new password and press Enter.

  6. In the Retype new UNIX password field, re-enter the new password and press Enter. A message is displayed that the password has been updated successfully.

  7. Press Esc until you go back to the main menu.

Enabling Support Access

Enabling support access provides a way for HPE Aruba Networking customer support to access the collector remotely for any troubleshooting. This requires both enabling support access on the collector and providing consent in Classic Central.

To enable support access:

  1. Go to the Collector CLI.

  2. Use the up and down arrow keys to navigate to the Advanced Options option, and press Enter.

  3. Use the up and down arrow keys to navigate to the Enable support access option, and press Enter.

  4. In the next screen, use the up and down arrow keys to navigate to the Enable support access option, and press Enter.

  5. In the Allow access for user field, enter the email address for the HPE Aruba Networking Technical Assistance Center (TAC Technical Assistance Center.) support contact you wish to enable access and press Enter. An Access Token is generated and is displayed.

  6. Send that Access Token to the HPE Aruba Networking TAC support contact through email or when speaking with them over the phone. The TAC support contact takes that access token and generates a decoded password. From there they can access the appliance remotely using an application such as Webex or Remote Control Service (RCS).

  7. Press Esc until you go back to the main menu.

Disabling Support Access

The support access, once enabled, remains until it is disabled. For security reasons it is recommended that you disable the access once it is no longer required by HPE Aruba Networking customer support.

To disable support access:

  1. Go to the Collector CLI.

  2. Use the up and down arrow keys to navigate to the Advanced Options option, and press Enter.

  3. Use the up and down arrow keys to navigate to the Enable support access option, and press Enter.

  4. In the next screen, use the up and down arrow keys to navigate to the Disable support access option, and press Enter.

  5. Press Esc until you go back to the main menu.

Transferring Logs Through SCP

When troubleshooting an issue, you may want to transfer the logs that have been generated from the appliance. For this transfer to occur you need to have a Linux server that is Secure Shell (SSH Secure Shell. SSH is a network protocol that provides secure access to a remote device. ) enabled.

To transfer logs through SCP Secure Copy Protocol. SCP is a network protocol that supports file transfers between hosts on a network.:

  1. Go to the Collector CLI.

  2. Use the up and down arrow keys to navigate to the Advanced Options option, and press Enter.

  3. Use the up and down arrow keys to navigate to the Transfer logs through SCP option, and press Enter.

  4. In the SCP server configuration field, enter the hostname and IP address for the server and press the down arrow key. Before the logs are transferred they are compressed. On the Collector CLI the status of the compression is displayed. 100% is displayed after compression is complete.

  5. In the server password field, enter the password for the server and press the down arrow key. A tar file is created for the logs. The date and time when the tar file was created is a part of the name of the file. For example, if a tar file is named (ISO-38-41-PH_logs_11021729.tar.gz) the date and time it was created is November, 2 at 17:29. The time zone reflected is the appliance time zone where the tar file was created.

    6. You can use the up and down arrow keys to navigate the through the options mentioned in steps 4 and 5.

  6. Press Esc until you go back to the main menu.

Resetting Factory Settings

To reset factory settings:

  1. Go to the Collector CLI.

  2. Use the up and down arrow keys to navigate to the Advanced Options option, and press Enter.

  3. Use the up and down arrow keys to navigate to the Factory Reset option, and press Enter.

    The following options are displayed:

    Are you sure you want to do a factory reset?

    [ ] 0. Exit

    [ ] 1. Reset with network settings retained

    [ ] 2. Reset with network settings cleared

    [ ] 3. Upgrade k8s platform with network and registration retained

  4. Use the up and down arrow keys to navigate to the required option, and press Enter.