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HPE Aruba Networking Central allows you to troubleshoot issues related to a wireless client connected to an access point or a wired client connected to a switch or gateway.
To troubleshoot a wired client connected to a switch, the switch firmware version must be 16.09.0001 or a later version and the model should be one of the following:
- Aruba 2930F Switch Series
- Aruba 2930M Switch Series
- Aruba 3810 Switch Series
- Aruba 5400R Switch Series (V3 mode)
You can troubleshoot a wired client connected to both a standalone switch or stack.
Live troubleshooting is supported only if the wireless client is connected to the access point running Aruba Instant 8.4.0.0 or a later version. You can also enable targeted packet capture during live troubleshooting and download the PCAP file if the access point is running Aruba Instant 8.6.0.5 or a later version.
Live troubleshooting can be performed on a wired client only when the access point is running Aruba Instant 8.5.0.0 or a later version.
Troubleshooting a Client
HPE Aruba Networking Central allows you to troubleshoot issues related to a client or a site in real time for detailed analysis.
To troubleshoot a client at a site level, complete the following steps:
- In the WebUI, set the filter to a that contains at least one device. The dashboard context for the selected site is displayed.
- Under , click .The page is displayed.
- Select the Client Type, Wireless or Wired.
For wired clients, you must also select the client device type. - Enter the MAC Media Access Control. A MAC address is a unique identifier assigned to network interfaces for communications on a network. address of the client and click .
To troubleshoot a wireless or wired client, complete the following steps:
- In the WebUI, set the filter to one of the options under , , or . For all devices, set the filter to . The dashboard context for the selected filter is displayed.
- Under , click . The clients overview page is displayed in view.
- By default, the table displays a unified list of clients.
- Click the name of the wireless or wired client to open the corresponding page. If there are many clients connected to the network, click or to filter the clients connected to the wireless or wired client respectively.
If there are lot of clients connected, you can also enter the client name on the Client Name column to search the specific client that you want to perform troubleshooting. - Under , click . The page is displayed with the selected client mac address.
- Click Start Troubleshooting.
The status of the troubleshooting is displayed every minute. The troubleshooting session runs for a duration of 15 minutes. You can stop live troubleshooting at any point by clicking to go back to the historical view.
After the live troubleshooting session ends, the details of the events are displayed in the live events table.
Live Events Details
The following details are captured and displayed in the table:
- —Displays the timestamp of the event. Use the filter option to filter the events by date and time.
- —Displays the name of the device the client is connected to. Set the filter to select a specific device under .
- —Displays the type of device the client is connected to. Use the filter option to filter the events by type of device.
- —Displays the category of the event. Use the filter option to filter the events by category.
- —Displays a description of the event. Use the filter option to filter the events based on description.
You can download the list of live events to a CSV Comma-Separated Values. A file format that stores tabular data in the plain text format separated by commas. file for offline analysis. To download live events, click the Download CSV 
icon on the Live Events table.
