Gateways with High Memory Usage

The Gateways had unusually high Memory usage insight can be accessed from the Global, Site, and Gateways context. This insight provides information about gateways that have higher than normal memory utilization. It is categorized under availability since the clients connected to these gateways experience intermittent connectivity drops. This insight displays the following information:

Time Series Graph

The time series graph displays the percentage of impacted in the network during the selected time period. You can hover your mouse over each bar graph to see the percentage of impacted gateways.

Cards

The cards vary based on the context that you access the insight from. Click one of the cards to view further details:

Table 1: Cards Context

Cards

Context

Site

Global

Gateways with High Memory Usage

Global, Site

Memory

Device

Site

Lists the number of sites where the gateways experience high memory utilization. Click the arrow to view the pictorial graph of the Most Impacted sites. Click the number displayed on the Site card, to view a detailed description of the impacted sites:

  • Site—Name of the site impacted by the insight and link to the specific insight at the site context.
  • Number of Gateways—Number of gateways that experience high memory utilization in each site.
  • Duration (mins)—Amount of time (minutes) high memory utilization observed in each site.

Gateway

Lists the number and details of gateways that experience high memory utilization in the network. Click the arrow to view the pictorial graph of the Most Impacted gateways. Click the Gateway drop-down list to view the following:

  • Gateway Model—Pictorial graph of memory utilization classified by gateway models.
  • FW Version—Pictorial graph of memory utilization classified by gateway firmware versions.
  • Mode—Operational mode of the gateway.

Click the number displayed on the Gateway card to view a detailed description of the impacted gateways:

  • Serial—Serial number of each gateway and link to the specific insight at the gateway context.
  • Gateway Name—Name of the gateway that experience high memory utilization.
  • Mode—Operational mode of the mode.
  • Max Memory—Maximum memory consumed by the gateway.
  • Minutes with High Memory—Amount of time (minutes) high memory utilization observed in each gateway.
  • Model—Model number of each gateway.
  • FW Version—Version of the firmware running on each gateway.
  • Site—Name of the site where the gateway resides.

Memory

Memory card is displayed only when this insight is accessed from the device context. Click the arrow to expand the card and view the graphical representation of the time series of memory utilization percentage in the selected gateway.