AP Health Insights

The insight provides the following information:

• 2.4GHz Radio Problems—Generates insights when 2.4 GHz radios on some AP models consider the channel to be fully occupied and do not transmit or receive any data. In such instances, the radio will remain stuck, unable to transmit or receive. When such a radio fails, it creates a gap in coverage for the user and disrupts client sessions.

• Country Code Mismatch—Generates insights when the AP is configured with incorrect country code. An AP is considered to be in a misconfigured state if the country code derived from Google Latitude or Longitude data does not match the country code specified by the user. Identifying APs with incorrect country codes provides the following benefits:

  • Ensures compliance with the rules and regulations of the country where the device is located, as defined by relevant standards.

  • Potentially unlocking additional bandwidth or higher transmit power in certain regions, improving overall network performance.

To access the insight, complete the following steps:

1. Access the Insights page. For more information, see Accessing Insights Page.

   Note:

   When accessing the AP Health Insight from the Network Overview page, a map is displayed with a bird eye of all the impacted sites. You can use the drop-down filter to filter the sites with 2.4GHz Radio Problems or Country Code Mismatch. You can click the site name either on the map or under the Sites table to access the AP Health Insights page.

   

2. Click the AP Health Insights tile.

   The Access Point Health page displays the problem name and the number of access points impacted.

   Figure 1: Access Point Health

   

3. In the Access Point Health page, you can view the following signatures:

   • 2.4GHz Radio Problems—Click View Details to view the insights page.

     

     In the insights page, you can view the following details:

     • Impacted Radios—Displays the list of APs experiencing 2.4 GHz radio problems, number of minutes of inactivity and number of client sessions impacted. You can click on the Live View button to navigate to the device details page.

     • Radio Auto Recovery—The toggle button is enabled by default for radio auto recovery. Disabling the button prevents the auto recovery mechanism from automatically resetting the radio whenever it is identified in a stuck state.

       Note:

       The toggle button is controlled through RBAC permissions. Only users with Read Write permissions will be able to enable or disable the radio auto recovery.

       For more information on roles and permission, refer to Role-Based Access Control (RBAC) and HPE GreenLake Cloud User Guide.

     • Channel Utilization Time Series—The graph displays the access point radio health for the last 24 hours. Hover over the graph to view the radio quality and the count of good access points. You can view the drop-down list to view the details for other access points.

   • Country Code Mismatch—Click View Details to view the insights page.

     Figure 2: Country Code Mismatch

     

     In the insights page, you can view the following details:

     • Misconfiguration Details—Displays the list of AP groups, the number of APs with incorrect country code, the assigned country, and the operating country.

     • Actions—The tiles recommends the action to be taken for the misconfigured device. To download the list of impacted APs in a CSV format, click Download CSV.

     • Count of Impacted Radios—The graph displays the impact of country code misconfiguration and the number of radios that spent time on these channels over last one day.