Viewing Alert-Specific Information in List View

You can view alert-specific information on the side panel of the List view. The side panel context for an alert allows you to view alert-specific information at a glance without having to navigate further.

To view alert-specific information on the side panel, complete the following steps:

  1. Navigate to the Alerts page.

    See Viewing Alerts in List View.

  2. Select the check box next to the alert or click on the alert.

    The alert-specific information is displayed on the side panel.

Figure 1: Side Panel for an Alert - Sample 1

The following table describes the fields in the side panel.

Table 1: Alert Details on the Side panel

Field

Description

First Occurred

Displays the date and time when the alert was first triggered.

Last Occurred

Displays the date and time when the alert was last triggered.

Occurrences

Displays the number of times the alert was triggered within the last 30 days.

Impact

Displays the number of clients and devices that are impacted.

Go to Alert button

Click the button to navigate to the Alerts Dashboard page. For more information, see Alerts Dashboard.

Set Priority

To modify the priority, complete the following steps:

  1. Click the icon.

  2. Click Set Priority.

    The Set Priority pop-up window is displayed.

  3. Select the radio button next to the priority and click Apply.

Defer

To defer an alert, complete the following steps:

  1. Click the icon.

  2. Click Defer.

    The Defer pop-up window is displayed.

  3. To delay the notification or resolution for a specified period, enter the duration in the Defer until field and click Defer.

Clear

To clear an alert, complete the following steps:

  1. Click the icon.

  2. Click Clear.

Note

To add a note, complete the following steps:

  1. Click the icon.

    The Note pop-up window is displayed.

  2. Enter the note and click Save.

    Note: The note icon fills with black when a note is added. To delete a note, click the icon and click Delete.