Subscription Activation, Term, and Co-Termination

• Subscription Start

  • The subscription term begins when the email with subscription key is sent to the registered email address.

  • Delayed Activation: The Delayed Activation option must be selected by the seller or distributor at the pre‑purchase stage. Then, the subscription starts based on the following criteria, whichever occurs first. It either begins on the date when the first device is assigned to the subscription or it automatically starts 90 days after the receipt of subscription key email.

• Post-Activation

  • For non‑SaaS subscriptions (SKUs ending with ***AAE), a 30‑day extension is automatically added to the subscription end date. The Device Inventory page on HPE GreenLake shows the purchased term plus the extra month.

  • For SaaS subscriptions, when an upgrade is purchased, the original subscription key remains the same and devices stay connected.

• Co-termination

  • When subscriptions are co‑terminated, the Contract ID, HPE PO#, and the End Date of the subscription change. These details are displayed in the Device Inventory > Assigned and Subscribed page on HPE GreenLake and in HPE Networking Support Portal.

For more information, see the following links:

• Adding subscriptions from subscription email— https://support.hpe.com/hpesc/public/docDisplay?docId=a00120892-subscription-notification

• Assigning subscriptions to devices—https://support.hpe.com/hpesc/public/docDisplay?docId=a00120892-assign-subscription

• Terms & Conditions—https://www.hpe.com/psnow/doc/a50010194ENW?jumpid=in_pdfviewer-psnow

• End User License Agreement—https://www.hpe.com/us/en/software/licensing.html