Navigating to Alert Management List View

To navigate to the Alert Management list view, complete the following steps:

1. In the MSP Overview page, click the menu icon to open the Menu page.

2. In the Alert Management card, click Manage.

   The Alerts - Summary View page is displayed by default.

3. Click the List view icon.

   The Alert - List View page is displayed.

   Figure 1: Alert Management - List View Page

   

   The List view displays alerts generated within the last 30 days. By default, the Critical, Major, Minor, and Active filters are selected.

   You can use the search bar to search for an alert by keywords. For more information, see Searching for Alerts in the List View.

   To customize the table, click the icon to select the required columns, or click Reset to Defaults to reset to the default columns.

   The following table describes the parameters in the Alerts table.
   

   Table 1: Alerts - List View Table Parameter

   Column	Description
   Name	Displays the name, severity, and description of the alert.
   Priority	Displays the priority of the alert. Priority can be mapped based on the severity, as listed below: Severity Priority Critical Very High Major High Minor Medium Info Low
   Status	Displays the status of the alert. The status can be Active, Deferred, or Cleared.
   First Occurred	Displays the date and time when the alert was first triggered. Note: Sorting is disabled for this column.
   Last Occurred	Displays the date and time when the alert was last triggered.
   Occurrences	Displays the count of alerts triggered for a period of up to 30 days. A set of AI Insight alerts will display the count for last 15 minutes only. Note: Sorting is disabled for this column.
   Duration	Displays the duration of the current alert instance. Note: For Cleared alerts, the duration of the last occurred alert is displayed. For event-based alert, the duration is not displayed. For AIOps alerts, the duration is calculated using the below formula: (Last Occurred - First Occurred) + 5 Minutes
   Category	Displays the category of the alert.
   Device	Displays the device type.
   Site	Displays the associated site name.
   Tenant	Displays the tenant name. Click on the name to navigate to the Tenant's Network Overview page.
   Note	Displays any additional information.
   Defined Scope	Displays the context in which the report is generated. For example, at a global-level, site-level, or multiple-site-level.

Filtering Alerts Using Quick Filters

You can select one or more quick filter tabs to filter the alerts.

Figure 2: Alerts Quick Filters

The following table describes the quick filter tabs in the list view:

Table 2: Quick Filter Tabs

Tab	Description
Severity
Critical	Displays the total number of critical alerts. Select this tab to view the list of critical alerts.
Major	Displays the total number of major alerts. Select this tab to view the list of major alerts.
Minor	Displays the total number of minor alerts. Select this tab to view the list of minor alerts.
Info	Displays the total number of information alerts. Select this tab to view the list of information alerts.
Status
Active	Displays the total number of active alerts. Select this tab to view the list of active alerts. When an alert is active, you can change the state to Defer or Clear.
Deferred	Displays the total number of alerts that are deferred by the user or administrator.
Cleared	Displays the total number of alerts that are cleared by you or the system. Select this tab to view the list of cleared alerts.

Exporting the Alert List Table

To export the table in CSV format, complete one of the following steps:

1. In the Alerts page, click the Table Menu icon and select the Export option.

   The table is downloaded in CSV format.

Viewing the Alert Side Panel

You can view alert-specific information on the side panel of the List view. The side panel context for an alert allows you to view alert-specific information at a glance without having to navigate further.

Click on the alert to view the side panel.

Figure 3: Alert Side Panel

The following table describes the fields in the side panel.

Table 3: Alert Details on the Side panel

Field	Description
Alert Name	Displays the name of the alert.
Summary	Provides a brief description of the issue.
First Occurred	Displays the date and time when the alert was first triggered.
Last Occurred	Displays the date and time when the alert was last triggered.
Occurrences	Displays the number of times the alert was triggered within the last 30 days.
Duration	Displays the total time the alert condition persisted.
Scope Details	Displays the alert scope and affected environment.
Root Cause	Provides a probable reason for the alert.
Recommended Actions	Lists suggested steps to resolve the issue.
Impact	Displays the number of clients and devices that are impacted.
Go to Tenant button	Click the button to navigate to the Tenant Dashboard page. For more information, see Navigating to the Tenant's Network Overview Page.