MSP Owns Devices and Subscriptions (Deployment Model 1)

In this model, the MSP offers Network as a Service (NaaS). In this model the MSP:

  • Retains ownership of both the network devices and the associated subscriptions.

  • Acquire tenants and manages their network infrastructure.

  • Assigns devices and subscriptions to tenants for the duration of the managed service contract.

  • After the contract ends, the devices and the subscriptions are returned back to the MSP's common resource pool and can be reassigned to other tenants.

Setup and Provisioning

After the MSP purchases the devices and subscriptions, the MSP administrator has to do the following:

  • Set up the tenant account.

  • Onboard devices.

  • Assign device to tenant and apply subscriptions.

MSPs can provide Network as a Service to tenants using Classic Central MSP mode capabilities. Classic Central provides simplified provisioning. The MSP administrator must map the device to the tenant account for device management and monitoring operations.

For more information, see About Provisioning Tenant Accounts.

Customizing the Portal

MSPs can customize their Classic Central MSP portal and guest splash pages by uploading their own logo. The Portal Customization pane allows you to customize the look and feel of the user interface and the email notifications sent to customers and users. Classic Central also allows MSPs to localize various pages to support a diverse customer market.

For more information, see Managed Service Provider (MSP) mode > Customizing the portal in MSP mode topic in HPE GreenLake Edge to Cloud Platform User Guide.

Monitoring and Reporting

Using the MSP Dashboard, MSPs can monitor and observe trends on end-customer networks.

MSPs can do the following from the MSP Dashboard:

  • View total number of tenant accounts and consolidated device inventory and subscription status.

  • View graphs representing the devices under management, tenant accounts added, and available device inventory.

  • Navigate to each tenant account.

For more information, see Viewing MSP Overview Page in List View.

Managing Firmware and Maintenance

MSPs can streamline and automate end-customer’s network management while maintaining complete control. MSPs can perform one-click firmware updates or schedule specific updates. They can also manage user accounts across end-customers with different levels of access and tag devices with labels to simplify firmware management and configuration.

For more information, see Firmware Upgrades for MSP Mode.