Third-Party Switch Alerts

Third-Party device health services are processed based on few device alerts. When there is any issue the alerts send notification and the same is reflected on the site health dashboard. For more information on how to configure alerts, see Configuring Alerts.

Following are the supported third-party switch alerts:

• Memory Utilization—Generates an alert when the switch memory utilization exceeds the threshold value.

• CPU Utilization—Generates an alert when the switch CPU utilization exceeds the threshold value.

• Switch Offline—Generates an alert when a switch is offline in the network.

• Temperature Fault—Generates an alert when the switch temperature exceeds the threshold value.

You can clear or defer these alerts based on your requirement. Hover over the alert and click the Ellipsis icon and select the following options as required:

• Defer—You can clear a specific alert for certain time so that it is not visible on the dashboard. When you select this option, the Defer dialog box appears. Select the date until when you want to defer the specific alert and click Defer.

• Clear—You can clear an alert for various reasons. When you select this option, the Clear dialog box appears. Select the reason from the drop down list, such as, the issue that triggered the alert is resolved or there is insufficient information for troubleshooting the alert, you can clear the alert. If there is any other reason, you can select the Other option from drop down list and optionally, mention notes for the same.

• Set Priority—You can set the set priority level for a specific alert based on the severity level. When you select this option, the Set Priority dialog box appears where you can choose the priority level from the list and click Apply.

The following table describes the information displayed in each column of the Alerts table:

Table 1: Third-Party Switch Alerts

Data Pane Content	Description
Name	Name of the alert.
Status	Status of the alert, Active, Cleared, or Deferred.
First Occurred	Timestamp when the specific alert occurred for the first time.
Last Occurred	Timestamp when the specific alert occurred for the last time.
Occurrences	Number of alerts the alert occurred in the network.
Duration	Duration the alert existed in the network.
Category	Category of the alert.
Device	Device type of the alert, switch.

You can filter the Alerts table based on the Severity level, Critical, Major, Minor, and Info. The table displays number of alerts available in each severity level. Select the required option and display the alerts in the table accordingly. Similarly, you can also filter the table based on status, Active, Deferred, and Cleared. The number of alerts available in each status category is displayed.

To search for a specific alert, you can use the Search bar.

Figure 1: Alerts

You can also customize the Alerts table by selecting the customize icon. You select or deselect the checkbox next to the columns that you want to view or hide.

To see the following alert details, click on the alert name:

• Summary— Displays the summary of the alert including the switch name where the issue occurred, when it occurred first, when it occurred last, duration, number of occurrences, and priority. It also displays when and by whom the alert was cleared or deferred.

• Impact—Displays which devices and clients are impacted by the alert.

• History—Displays a graph of alert history.

  Figure 2: Alert Summary
  

  

Limitation

Apart from the four supported alerts, the other alert types are displayed in green color since the respective alerts are not supported yet for third-party switches.