Downloading Support Logs for AOS-CX Switches

To download support logs for AOS-CX switches running 10.16.1030, 10.17.1000, or above, complete the following steps:

On the HPE Aruba Networking Central landing page, select a site from the Sites menu.

Alternatively, click the expand icon on the Sites menu to search for a site from the list.

The site dashboard is displayed along with site health, device, and client information.
Click Network.

The Unified Device List (UDL) view is displayed for the site.
To access the troubleshooting page for an AOS-CX switch, complete one of the following steps:
- From the Devices table in list view, click anywhere on the particular device row under Any or Switches tab.
  
  The selected AOS-CX switch panel is displayed on the left.
- From the Devices table in list view, click on the particular device under the Switches tab.
  
  The selected AOS-CX switch context page is displayed.
Click the troubleshooting icon .

The Troubleshoot page is displayed for the AOS-CX switch. The Tests tab is selected by default in the left panel.
Select the Support Logs tab.
All available support log files are listed. The UI displays 20 files per device per month. Use the search and filter options on the UI to find specific logs.
- Depending on the context, the UI lists different logs:
  - In a site context, the page lists support logs for all devices in the site.
  - In a device or client context, only the support logs for that specific device are displayed.
- To delete a log file, hover over the relevant row and click the delete icon.
To start a fresh log collection, click Collect Log Files.

Note: Ensure you have write permissions on your account to start a log collection. You can initiate 10 log collections per device per day.
Once the log collection is completed, it is available for download from the displayed list. Click the download icon to save the file on your local system. HPE Aruba Networking Central retains the file for 30 days.