Updating after License Transfer

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Customers who purchased ClearPass Policy Manager prior to 2019 likely will likely see their licenses in HPE Networking Support Portal https://networkingsupport.hpe.com/ as both ClearPass NL and ClearPass Legacy. When they upgraded to ClearPass 6.7 (or later) their licenses followed the conversion process outline in the ClearPass 6.7 License Conversion TechNote https://www.hpe.com/psnow/doc/a00108259en_us As the original purchased appliances reached the End of Support Life (EoSL) milestone they were provided the option to continue to maintain those licenses and transfer them to be independent of the original purchase through the ClearPass Access license transfer process.

When customers purchase one of the associated nine (9) transfer SKUs they are then able to continue to use those converted legacy licenses going forward. This document helps identify the steps required by the customer to correctly update their information in HPE Networking Support Portal to ensure that they do not have service disruptions with functionality or support.

Note that HPE is unable to automatically perform this task in many cases due to the legacy behavior that allowed customers to use the same Subscription ID in multiple ClearPass servers. To ensure that the proper licenses are correctly mapped, this does require customers to validate their records for accuracy.

Upon completing the to acquire transfer licenses, the customer should receive an Email with the electronic software delivery receipt information. An example of this from a customer purchasing the R9R50AAE part would look like the one shown below.

Because the transfer SKU does not issue a new license activation key, the resulting page will only indicate a new License Serian Number (LSN) for the purchase.

This License Serial Number should then be used to re-map the existing licenses that are desired to be used in HPE Networking Support Portal.

Prior to continuing, the customer is recommended to execute the “show license” command on their ClearPass Policy Manager systems that contain Access NL licenses. This is typically the publisher node only.

This will result in an output similar to the following taken from an evaluation system

[appadmin@clearpass1]# show license

---

Application : Access

License key : —–BEGIN ACCESS LICENSE KEY—–

H4sIAAAAAAACAwAAAv/9A22uXvNDg0MP9RIsoLWdKFv1zeRVqjD25ni/scMwh9VFwMjSuSb4rPo6

J3auJ6XOu8j0c9qBBGVZsr6WcJMnJMEu6cYluKmhWYv8fId1lEzjSb/Td0IPMzl/ryCBgBCOKLQr

mwaaBwC1NAzOEMT+SJ+j6SRLLhaQlvWYajY+ejrfhYSA0Sq90huNG3vPeEE/ZfcQPLTm3MJ57oCn

wiEOypk1hKgcHGh5NGad4X6+sIW1HafbJ2FhtZrCPt5KzxGlSN+GhC7Uj/HftD9vygxbLi3ZnJEc hLk90wDuF/x2+0Hy2cbDh4nRN210dLGacgth2yrMa6xIftqkyGbCSSFGoDRK3ZLq/WTsrYByOZ4r

yeWKaUhDJ+5gyRrupKmoelm641x4PFLCLOIpdvHlSvZokhjmqnt2K6fsc7uO62wgzjb2gjJ6rOT+

mJN2sCuHYidKVEmQhRR7ZvZdkI6CxWyYMVoeNN8CsTZn51PSZNurf++VQeoMUy/WDgZQVZt68p//

Wq/+DDDdsUBHlPLWHlDAUyKBAPAEhe/EEVOy+IjlVGYr9MF7JIgTKLcm+KRYulm/vxPfMT1JONTz

+GrXMAfhUSahHsfFXH/MkxBxUWf8shH+K3Prpb3eFONvA+U5fZ9+Y5AthIQcxFxlA7ACCaref1zT

lZxKsE42OJ5h6qJ8G+AAAAD//w==

—–END ACCESS LICENSE KEY—–

License key type : Permanent

License added on : 2024-03-04 07:34:47

Validity : <not applicable>

Issued for : 100 users

License Support End Date : 2024-09-04 07:34:53

Customer id : XNZE42XN

Licensed features : <not applicable>

---

Application : ClearPassPlatform

License key : —–BEGIN CLEARPASS PLATFORM LICENSE KEY—–

H4sIAAAAAAACAwAAAv/9nfG4hN7uG+VT032RrF6H0yULFFuAg+VqLXdKh8iwPuGM+V2BkQM6+GWE

rRSx4bCYHuz8YBGABz76lsEorHrzqmlDbqBgVshbj0KndgK7N01pBU+UAZfxcedHeI6ijPtWyRUV

AZb6iOsnXxnTspPAkUngI2ZbeXsRZENQ5a2g/f3726kJVxV92qZf51nmsD2v7pkQeze4AwYFZ1FN

kgzw54sr1F44D416SwyHyeFVCd7SpJuMNizcKZ/80SP2z5F/Yo0JmRqjhLrIKEP6YUMQuxAQLSUX

7Pw/nkD4y+zs+I4dH4XIjrsIuhEB0CpzrQooxDv5juiZJrek5G1LQ+bpHTpO0AyFu0ys48sLKLHf

7mzAaPgcCleSHaIbSYGZIb9QYcggnEUnwgfYd5uiGyA9ER4NwwMcmEs0eTh9xx4xZD6vBQnZq3HJ

yLR5xDUMUJMrjqvca2OGxfpnK3NDSC3LoqhVPZop3bbE+78bNvllKa+Gsqs3BcBXl782NXfyMfQt

/LtmBPV9oJGJrKxK+MIGDCi7/xF7HbK6IowbWl1x9asec1VgLQKrC8WH1vD/jh7ami/OfkFZJuVE

p3+D+gVSS2jhbYOP7klDJjstQgVrdgpCY3Zn6Ct+IuiNMD4lVkh6zfZ7nJrAeUaLpCANizOnSpP3

4Holh4+O6wIBa8/hG5MAAAD//w==

—–END CLEARPASS PLATFORM LICENSE KEY—–

License key type : Permanent

License added on : 2024-03-03 13:29:25

Validity : <not applicable>

License Support End Date : 2024-09-03 13:42:55

Customer id : XNZE42XN

Licensed features : <not applicable>

=======================================================

[appadmin@ clearpass1]#

Open HPE Networking Support Portal and select the License Management System option.

Within the License Management section, select “ClearPass NL”. If the licenses are already known to be matched up correctly this next step may be skipped.

Select the icon to export the list full list of licenses in Excel format in the upper left corner of the table

Use the exported file to then match the licenses in use to the listed license. This is easiest to accomplish through using only a portion of the license output. For example, to search for the above Access NL license it would be fastest to search only for the string “H4sIAAAAAAACAwAAAv/9A22uXvNDg0MP9RIs” (a portion of the top line of the full license). If more than one license is identified, extend the search string to the complete line and repeat. At this point, note the existing License Serial # value that is listed in the Excel file (also seen in the Licenses list).

At this point customers may select the “Replace LSN” button on the right side of the screen.

When the button is clicked, a new window will appear requesting the following information: Source Serial Number, New Serial Number, and SKU

Using the existing License Serial Number (the one currently displayed in the portal) that matches the Activation Key selected, enter the original (old) License Serial Number. The New Serial Number will be the one obtained in the Software Notification Message Receipt previously.

The SKU is a drop down list that provides the nine (9) available options to select from: R9R49AAE, R9R50AAE, R9R51AAE, S0V37AAE, S0V38AAE, S0V38AAE, S0V40AAE, S0V41AAE, or S0V42AAE. When completed, select the “Replace” button to complete the process. Repeat as required for all transferred licenses.

The process will then change the content from the initial state (before):

To then reflect the updated state (after):

This will then ensure that the proper License Serial Number is matched to the actual license in use.