Alarms Tab

Monitoring > Summary > Alarms

The Alarms tab provides details about both appliance and Orchestrator alarms. Each entry in the Alarms table represents one current condition that could require human intervention. Because alarms are conditions, they can come and go without management involvement.

While merely acknowledging most alarms does not clear them, some alarm conditions are set up to self-clear when you acknowledge them. For example, if you remove a hard disk drive, it generates an alarm; after you replace it and it finishes rebuilding itself, the alarm clears.

You can filter the alarms listed in the Alarms table.

  • Time: 1h, 4hr, 1d, 7d, or Custom. Custom enables you to specify a range of dates in the Range fields.

  • Active: All uncleared alarms. Acknowledged alarms go to the bottom of this list.

  • History: Filtered to show only cleared alarms.

  • All: All uncleared and cleared alarms.

NOTE: Orchestrator keeps a history of alarms for 7 days. If you use the on-prem version of Orchestrator, you can configure it to keep a history for more than 7 days. If you use Orchestrator-as-a-service, this cannot be changed.

The Alarms tab also includes the following functionality:

  • Alarm Emails ON and Alarm Emails Paused: Enable or disable to receive an email if an alarm is on or paused.

  • Alarm Email Recipients: Each configured recipient can receive emails about either appliance alarms or Orchestrator alarms. Click Add Recipient in the Alarm Recipients dialog box. Select the appropriate type of alarm from the Alarm Type drop-down list, and then select the check boxes (Critical, Major, Minor, Warning) for which you want to receive emails. Click Save or Reload.

  • Wait to Send Emails: You can customize the amount of time you want the system to wait to send you an email notifying you of an alarm. Click this button to open the Wait to Send Emails dialog box, and then enter the number of minutes you want the system to wait. Click Save.

  • Export: You can export a CSV file of your alarms.

  • Ack, Acked By, and Acked Time: These columns in the Alarms table indicate whether an acknowledgment has been received between devices.

    • Acked By: Name of the appliance that did the acknowledgment.

    • Acked Time: Time when the acknowledgment was received by the appliance.

Disable Alarms

You can specify the alarms you want to disable by clicking Customize / Disable Alarms, which opens the Alarm Information dialog box.

To disable alarms:

  1. Click Disable All Alarms on Specific Appliances.

  2. Enter the name of the appliance that has the alarms you want disabled.

  3. Click Disable Alarms.

  4. Click Save.

Customize Alarms

Complete the following steps to customize a pre-existing alarm.

  1. Select the edit icon next to the selected appliance in the Alarm Information dialog box.

  2. Choose Enable/Disable.

  3. If enabling, specify the Custom Severity by choosing from the list: None, CRITICAL, MAJOR, MINOR, WARNING.

  4. If disabling, the following message appears: *You are about to disable this alarm. Click Save.

Alarm Severity

Orchestrator has four severity levels for alarms:

  • Critical (red): Critical alarms are service-affecting and require immediate attention. They reflect conditions that adversely affect an appliance or indicate the loss of a broad category of service.

  • Major (orange): While service-affecting, major alarms are less severe than critical alarms. They reflect conditions that should be addressed in the next 24 hours. An example would be an alarm caused by an unexpected traffic class error.

  • Minor (yellow): Minor alarms are not service-affecting and can be addressed at any time. Examples include alarms caused by a user who has not changed their account’s default password, a degraded disk, or a software version mismatch.

  • Warning (blue): Warning alarms are not service-affecting. They warn of conditions that could become problems over time—for example, an alarm caused by IP SLA being down.

Alarm Recipients

To add alarm recipients to receive email messages that notify them of alarms within the network:

  1. Click Alarm Email Recipients.

  2. Click Add Recipient.

  3. Enter the following information:

    • In the Alarm Type field, select Orchestrator for Orchestrator alarms or Appliance for appliance-generated alarms.

    • To indicate the severity of alarms to send to recipients, select the Critical, Major, Minor, and Warning check boxes as appropriate. Major and Minor are selected by default.

    • In the Format field, select the format to use for the alarm notifications. By default, alarms are HTML Formatted. However, you can choose Plain Text or Both.

    • In the Email Addresses field, enter email addresses for recipients you want to receive alarm notifications.

    • In the Groups field, select the appropriate groups from the drop-down list. The listed groups reflect the groups configured in the appliance tree.

    • To include detailed diagnostic or debugging information in alarm notification email messages, select the Debug check box.

      IMPORTANT: It is recommended that you use the Debug option cautiously and disable it after your troubleshooting is finished to avoid unnecessary logging or performance overhead. Because debugging information can contain sensitive system information, consider limiting access to authorized personnel only.

  4. Click Save.

Plain Text alarms are emailed as pipe-separated data. Recipients can create a script to parse the message and read the fields.

Example:

Hostname|Alarm_Status|Time|Alarm_ID|Type_ID|Source|Severity|Description|Recommended_action
Orchestrator|1|1526341365000|94|6815775|orchestrator|MINOR|Backup configuration not set|
Orchestrator|1|1526341362000|93|6815762|orchestrator|MAJOR|Orchestrator is using the default SMTP settings|

Alarm ID is the auto-incremented, primary key in the database. Alarm Status indicates 0 for cleared or 1 for raised.

Additional Alarm Indications

  • A cumulative (Orchestrator + appliances) alarm summary always displays at the right side of the header. Clicking it opens a top-level summary and access to the Alarms tab.

  • Appliances are color coded to indicate their severest alarms on the Topology tab and in the navigation pane.

  • Threshold crossing alerts are related to alarms. They are preemptive, user-configurable thresholds that declare a Major alarm when crossed. For more information about their configuration and use, see Threshold Crossing Alerts Template and Threshold Crossing Alerts Tab.

Export Alarm Descriptions

Orchestrator enables you to export to a CSV file a full list of alarms you could potentially receive. This file includes a variety of details about the listed alarms, including alarm descriptions and recommended actions. For details, see Alarm Descriptions.

To automatically export the CSV file, go to Support > User Documentation > Alarm Descriptions.

List of Alarms

This topic provides lists of alarms related to EdgeConnect appliances and Orchestrator.

NOTE: The tables in this topic use the decimal numeral system for Alarm ID. You can convert these numbers to the hexadecimal numeral system if you have applications that can do their own filtering, such as SNMP.

EdgeConnect Appliance Alarms

Appliances can raise alarms based on issues that occur with tunnels, software, equipment, and Threshold Crossing Alerts (TCAs). TCAs are visible on the appliance but are managed by Orchestrator.

Tunnels

System Type 0 (Appliance); Source Type 1 (Tunnel)

Alarm ID: Severity Alarm Text Source Service Affecting Clearable
65537:
CRITICAL		 Tunnel is down.
Recommended Action: Tunnel peer is unreachable. Check tunnel configuration. Verify Local & Remote IPs, Admin up, and peer’s Mode matches. Check network connectivity.

NOTE: Down-in progress overlay tunnels are not counted as down tunnels, as the appliance is in the process of bringing the tunnel up, and they are not hard down.		 Appliance TRUE TRUE
65539:
CRITICAL		 Tunnel protocol version mismatch.
Recommended Action: Tunnel peers are running incompatible software versions. Normal during a software upgrade. Run the same or compatible software releases among the tunnel peers.		 Appliance TRUE TRUE
65542:
CRITICAL		 Tunnel peer type mismatch.
[For VX-Xpress only]
Recommended Action: VX-Xpress appliance can only peer with another VX-Xpress appliance. Create a tunnel to another VX-Xpress appliance.		 Appliance TRUE FALSE
65543:
CRITICAL		 Duplicate license detected.
Recommended Action: Duplicate serial numbers detected. Install unique license on all virtual appliances. To check and/or change license:

In Appliance Manager: Administration > Basic Settings > License & Registration

In Orchestrator: Configuration > Overlays & Security > Licensing > Licenses		 Appliance TRUE TRUE
65544:
CRITICAL		 Tunnel has invalid source IP address.
Recommended Action: Delete the tunnel and re-create it with a valid IP address.		 Appliance TRUE TRUE
65545:
CRITICAL		 Tunnel received an unmatched GRE packet.
Recommended Action: Check for tunnel encapsulation mismatch. On the Tunnels page, go to specified tunnel and verify both tunnel peers are using the same encapsulation method.		 Appliance TRUE TRUE
65548:
CRITICAL		 Tunnel is using a not allowed cipher.
Recommended Action: Check tunnel configuration and ensure that only allowed ciphers are used.		 Appliance TRUE TRUE
65536:
MAJOR		 Tunnel is misconfigured.
Recommended Action: System ID is not valid. Was appliance registration completed?		 Appliance TRUE TRUE
65546:
MAJOR		 Tunnel is in reduced functionality.
Recommended Action: Tunnel peers are not running the same release of software. This results in reduced functionality. Run the same or compatible software releases among the tunnel peers.		 Appliance TRUE TRUE
65547:
MAJOR		 Tunnel UDP port conflicts with cluster port.
Recommended Action: [Deprecated alarm] Choose another number for UDP Destination Port on local and remote appliances if using the same interface for UDP tunnel and flow redirection.		 Appliance TRUE TRUE
65541:
MINOR		 Tunnel software version mismatch.
Recommended Action: Tunnel peers are not running the same release of software, but the releases are completely compatible. Normal during an upgrade. Run the same software version to eliminate the alarm.		 Appliance TRUE TRUE
131072:
MINOR		 Tunnel has unexpected traffic class error.
Recommended Action: [Deprecated alarm]		 Appliance TRUE TRUE

Software

System Type 0 (Appliance); Source Type 4 (Software)

Alarm ID: Severity Alarm Text Source Service Affecting Clearable
262147:
CRITICAL		 The licensing for this virtual appliance has expired.
[For VX series only]
Recommended Action: Enter a new license key for the appliance.

NOTE: The VX appliances are a family of virtual appliances, comprised of the VX-n000 software, an appropriately paired hypervisor and server, and a valid software license.		 Appliance TRUE FALSE
262148:
CRITICAL		 There is no license installed on this virtual appliance.
[For VX series only]
Recommended Action: Enter a valid license key for the appliance.

NOTE: The VX appliances are a family of virtual appliances, comprised of the VX-n000 software, an appropriately paired hypervisor and server, and a valid software license.		 Appliance TRUE FALSE
262156:
CRITICAL		 Invalid virtual appliance license.
[For VX series only]
Recommended Action: Enter a valid license key for the appliance.		 Appliance TRUE FALSE
262165:
CRITICAL		 Software license token needs to be renewed.
Recommended Action: Software will automatically renew the license lease as long as it has HTTPS connectivity to the internet.		 Appliance FALSE TRUE
262166:
CRITICAL		 Software capability token expired.
Recommended Action: Portal (30-day token) expired; no communication with Portal in 30 days. You must have HTTPS connectivity to internet to renew the license lease.		 Appliance TRUE FALSE
262171:
CRITICAL		 Invalid account registration information.
Recommended Action: Check that the account registration information is correct.		 Appliance TRUE FALSE
262172:
CRITICAL		 EC Base license not granted.
Recommended Action: Contact Support to obtain additional EdgeConnect licenses. If you have licenses, approve this appliance from your Orchestrator.		 Appliance TRUE FALSE
262173:
CRITICAL		 Orchestrator is unreachable.
Recommended Action: Either the primary or backup Orchestrator (or both) cannot be reached using HTTPS. This connectivity is required for appliances to be managed by Orchestrator.		 Appliance TRUE FALSE
262175:
CRITICAL		 Cloud Portal host name cannot be resolved.
Recommended Action: Check if appliance has been configured with a reachable DNS server. If there is no DNS server configured, appliance tries to use built-in DNS servers on the Internet to resolve the portal hostname.		 Appliance TRUE FALSE
262176:
CRITICAL		 EC Plus license not granted.
Recommended Action: Contact Support to obtain additional licenses.		 Appliance TRUE FALSE
262177:
CRITICAL		 EC WAN Optimization license not granted.
Recommended Action: Contact Support to obtain additional licenses.		 Appliance TRUE FALSE
262178:
CRITICAL		 Appliance has not been approved by Orchestrator.
Recommended Action: Approve the appliance from your Orchestrator.		 Appliance TRUE FALSE
262179:
CRITICAL		 Software licensing error.
Recommended Action: Failing to get token from Portal. Contact Support.		 Appliance TRUE FALSE
262180:
CRITICAL		 No public IP address detected on an interface behind Internet.
Recommended Action: [Deprecated alarm] Connect the interface to Internet.		 Appliance TRUE FALSE
262182:
CRITICAL		 DHCP server misconfiguration.
Recommended Action: DHCP server configuration contains invalid entry that prevented it from running. Check log file for error and verify your configuration.		 Appliance TRUE FALSE
262185:
CRITICAL		 Unable to resolve Orchestrator DNS name.
Recommended Action: Could not resolve one or more Orchestrator DNS names. Check DNS server configuration.		 Appliance TRUE TRUE
262209:
CRITICAL		 Invalid account registration information.
Recommended Action: Check that the account registration information is correct.		 Appliance TRUE FALSE
262210:
CRITICAL		 Cloud Portal not connected.
Recommended Action: Check the Cloud Portal connection.		 Appliance TRUE FALSE
262211:
CRITICAL		 Database errors.
Recommended Action: If the issue is not resolved, contact Technical Support.		 Appliance TRUE FALSE
262213:
CRITICAL		 Config DB load partially failed.
Recommended Action: Check configuration and apply again.		 Appliance TRUE TRUE
262220:
CRITICAL		 End entity certificate has expired.
Recommended Action: Renew the end entity certificate that has expired.		 Appliance TRUE TRUE
262224:
CRITICAL		 One or more peers cannot support the current number of IPv4 routes.
Recommended Action: Some routes are being dropped. Upgrade all appliances to a compatible ECOS version to receive all routes.		 Appliance TRUE TRUE
262225:
CRITICAL		 One or more peers cannot support the current number of IPv6 routes.
Recommended Action: Some routes are being dropped. Upgrade all appliances to a compatible ECOS version to receive all routes.		 Appliance TRUE TRUE
262229:
CRITICAL		 End entity certificate est enrollment failed.
Recommended Action: Check that est server enrollment is working correctly.		 Appliance TRUE TRUE
262230:
CRITICAL		 HPE End entity certificate procurement timed out.
Recommended Action: Hpe_cert procurement failed. Check connectivity to Portal, and then disable and enable hpe_cert.		 Appliance TRUE TRUE
262231:
CRITICAL		 HPE End entity certificate validation failed.
Recommended Action: Hpe_cert validation or save failed. It is possible that the trust store does not have RDA root CA certificate. Add it, and then disable and enable hpe_cert.		 Appliance TRUE TRUE
262232:
CRITICAL		 HPE End entity certificate expired or revoked.
Recommended Action: HPE certificate expired or revoked. Disable and enable hpe_cert to reissue.		 Appliance TRUE TRUE
262243:
CRITICAL		 WebCC database load failed.
Recommended Action: WebCC Database load failure. The WebCC-based categorization of the flows shall continue as per the older database if already loaded.		 Appliance TRUE TRUE
262244:
CRITICAL		 WebCC threat intelligence server not reachable.
Recommended Action: WebCC external server is not reachable. Check the connectivity.		 Appliance TRUE TRUE
262245:
CRITICAL		 WebCC not enough disk space on the appliance.
Recommended Action: WebCC database files cannot be downloaded to the appliance. Check the disk space availability in the /var/opt/tms.		 Appliance TRUE TRUE
262247:
CRITICAL		 Unable to resolve proxy server DNS name.
Recommended Action: Could not resolve the proxy server DNS name. Check the DNS server configuration.		 Appliance TRUE FALSE
262248:
CRITICAL		 Proxy server is unreachable.
Recommended Action: Portal and Orchestrator cannot be reached using HTTPS via Proxy. Check Proxy configuration.		 Appliance TRUE FALSE
262144:
MAJOR		 Software upgrade process has failed.
Recommended Action: If the software upgrade repeatedly fails, open a support case.		 Appliance FALSE TRUE
262145:
MAJOR		 System is low on resources.
Recommended Action: The appliance is running low on resources (memory). If this alarm persists, open a support case.		 Appliance TRUE FALSE
262146:
MAJOR		 Significant change in time of day has occurred, and might compromise statistics. Please contact TAC.
Recommended Action: [Deprecated alarm] Appliance time changed. Appliance statistics could be missing for an extended interval. Contact Support.		 Appliance FALSE TRUE
262149:
MAJOR		 A disk self-test has been performed. You must reboot the appliance after the test has been completed.
Recommended Action: Reboot the appliance. Traffic will not be optimized until this is performed.		 Appliance TRUE FALSE
262154:
MAJOR		 Software license will expire in 15 days.
[For VX series only]
Recommended Action: Enter new license key to avoid loss of optimization or potential traffic disruption.		 Appliance FALSE FALSE
262157:
MAJOR		 Dual wan-next-hop topology is no longer supported.
Recommended Action: Reconfigure appliance as single bridge with one next hop, or as dual bridge with two IP addresses and two next hops.		 Appliance TRUE TRUE
262160:
MAJOR		 Major inconsistency among tunnel traffic class settings found during upgrade.
Recommended Action: [Deprecated alarm] Review the WAN shaper traffic class settings.		 Appliance TRUE TRUE
262161:
MAJOR		 Tunnel IP header disable setting was discarded during upgrade.
Recommended Action: [Deprecated alarm] Review the optimization map header compression settings.		 Appliance TRUE TRUE
262163:
MAJOR		 A peer name has been specified in the configuration matching no existing remote peer.
Recommended Action: Correct route-map entry or build tunnel. A route policy peer hostname might have changed.		 Appliance TRUE TRUE
262168:
MAJOR		 Cloud Portal WebSocket is down.
Recommended Action: Appliance cannot connect to the Cloud Portal using HTTPS WebSockets.		 Appliance FALSE TRUE
262174:
MAJOR		 Cloud Portal is unreachable for licensing.
Recommended Action: Appliance cannot connect to the Cloud Portal using HTTPS WebSockets. Verify the connectivity between the appliance and the portal. This connectivity is needed for licensing.		 Appliance TRUE FALSE
262184:
MAJOR		 IPv4 subnet table is full.
Recommended Action: IPv4 subnet table has reached its maximum allowable size. Additional subnets will not be added unless others are removed.		 Appliance TRUE TRUE
262188:
MAJOR		 A BGP peer session is not in Established state.
Recommended Action: A BGP peer session is Down. Verify BGP neighbor, ASN, or next-hop IP address is configured correctly.		 Appliance TRUE TRUE
262190:
MAJOR		 An OSPF neighbor session is no longer in Full or Two-Way state.
Recommended Action: An OSPF neighbor session is Down. Verify whether OSPF neighbor connectivity still exists on this interface.		 Appliance TRUE TRUE
262193:
MAJOR		 DHCP server failover my state communications interrupted.
Recommended Action: DHCP server failover my state communications interrupted. Check for partner reachability and verify your configuration.		 Appliance TRUE TRUE
262197:
MAJOR		 Excessive route advertisement updates detected.
Recommended Action: Verify proper configuration or route filtering of the route indicated.		 Appliance TRUE TRUE
262201:
MAJOR		 EC Feature License not granted.
Recommended Action: Contact Support.		 Appliance TRUE FALSE
262205:
MAJOR		 ACL Groups File Handling Failed.
Recommended Action: Verify that valid IPs/ports are used for configuration. If the issue persists, contact Support with support logs.		 Appliance FALSE TRUE
262206:
MAJOR		 ACL Groups Config Memory Limit Exceeded.
Recommended Action: To free up memory, reduce the group name lengths used in the Address/Service groups configuration and try again.		 Appliance FALSE TRUE
262207:
MAJOR		 ACL rule has invalid syntax.
Recommended Action: Check ACL rules syntax and apply again. Syntax rules:

Even when using a range or a wildcard, the IPv4 address must be specified in the 4-octet format, separated by the dot notation. For example, A.B.C.D.

Range is specified using a single dash. For example, 128-129.

Wildcard is specified as an asterisk (*).

Range and Wildcard can both be used in the same address, but an octet can only contain one or the other. For example, 10.136-137.*.64-95.

A wildcard can only be used to define an entire octet. For example, 10.13*.*.64-95 is not supported. Use 10.130-139.*.64-95 to specify this range.

The same rules apply to IPv6 addressing.

CIDR notation and (Range or Wildcard) are mutually exclusive in the same address. For example, 192.168.0.1-127/24 is not supported. Use either 192.168.0.0/24 or 192.168.0.1-127.

After fixing the syntax, the alarm does not clear automatically. Clear it manually.		 Appliance TRUE TRUE
262208:
MAJOR		 AVC Attributes File Handling Failed.
Recommended Action: Contact Support.		 Appliance FALSE TRUE
262214:
MAJOR		 Maximum allowable OSPF neighbors has been exceeded.
Recommended Action: OSPF maximum allowable neighbors exceeded. Check how many OSPF neighbors are active on each OSPF interface.		 Appliance TRUE TRUE
262215:
MAJOR		 An LACP port is not in sync with its neighbor.
Recommended Action: Verify its status and whether the aggregator is configured correctly.		 Appliance TRUE TRUE
262216:
MAJOR		 An LACP aggregator has no operational ports.
Recommended Action: Verify whether it is configured correctly and the status of its ports.		 Appliance TRUE TRUE
262218:
MAJOR		 One or more DoS thresholds exceeded limit.
Recommended Action: Check appliance Firewall Protection Profiles status for thresholds state and firewall log for details of DoS events.		 Appliance TRUE TRUE
262221:
MAJOR		 End entity certificate is nearing expiry.
Recommended Action: Renew the end entity certificate that is expiring soon.		 Appliance TRUE TRUE
262227:
MAJOR		 IPv6 subnet table is full.
Recommended Action: IPv6 subnet table has reached its maximum allowable size. Additional subnets will not be added unless others are removed.		 Appliance TRUE TRUE
262242:
MAJOR		 Route label is down.
Recommended Action: Route label and associated routes are down due to IP SLA status.		 Appliance TRUE TRUE
262170:
MINOR		 Performance is limited by max WAN Optimization bandwidth.
Recommended Action: Recommend subscribing to more WAN Optimization bandwidth.		 Appliance FALSE TRUE
262183:
MINOR		 IPv4 subnet table reached High water mark.
Recommended Action: IPv4 subnet table has reached its maximum level for adding BGP/OSPF-learned routes. Only local subnets added beyond this number.		 Appliance TRUE TRUE
262194:
MINOR		 Secure shell challenge-response succeeded.
Recommended Action: Secure shell authentication succeeded. No action required if authorized personnel are trying to access secure shell.		 Appliance TRUE TRUE
262195:
MINOR		 Secure shell challenge-response failed.
Recommended Action: Secure shell authentication failed. Verify if authorized personnel are trying to access secure shell.		 Appliance TRUE TRUE
262199:
MINOR		 DSCP label is unassigned.
Recommended Action: Label is not assigned to interface.		 Appliance TRUE TRUE
262200:
MINOR		 Peer interface admin or oper or nh reachability is down.
Recommended Action: Peer interface admin or operational or next hop reachability status changed.		 Appliance TRUE TRUE
262226:
MINOR		 IPv6 subnet table reached High water mark.
Recommended Action: IPv6 subnet table has reached its maximum level for adding BGP/OSPF-learned routes. Only local subnets added beyond this number.		 Appliance TRUE TRUE
262228:
MINOR		 DNS Proxy model limit.
Recommended Action: DNS proxy model limit reached. DNS for express Apps may no longer take the same path as express App traffic.		 Appliance TRUE TRUE
262246:
MINOR		 VRRP instance removed since its interface attributes has changed.
Recommended Action: Attributes of the interface associated with VRRP instance have changed. Reconfigure VRRP.		 Appliance TRUE TRUE
262150:
WARNING		 The SSL private key is invalid.
Recommended Action: The key is not an RSA standard key that meets the minimum requirement of 1024 bits. Regenerate a key that meets this minimum requirement.		 Appliance TRUE FALSE
262151:
WARNING		 The SSL certificate is not yet valid.
Recommended Action: The SSL certificate has a future start date. It will correct itself when the future date becomes current. Otherwise, install a certificate that is current.		 Appliance TRUE FALSE
262152:
WARNING		 The SSL certificate has expired.
Recommended Action: Reinstall a valid SSL certificate that is current.		 Appliance TRUE FALSE
262153:
WARNING		 The NTP server is unreachable.
Recommended Action: Check the appliance’s NTP server IP and version configuration. Can appliance reach the NTP server? Is UDP port 123 open between the appliance’s mgmt0 IP and the NTP server?		 Appliance TRUE FALSE
262155:
WARNING		 Software license will expire in 45 days.
[For VX series only]
Recommended Action: Enter a new license key to avoid loss of optimization or potential traffic disruption.		 Appliance FALSE TRUE
262158:
WARNING		 Setting default system wan-next-hop to VLAN next-hop no longer necessary.
Recommended Action: [Deprecated alarm] Use the VLAN IP address as tunnel source endpoints instead of bvi0.		 Appliance FALSE TRUE
262159:
WARNING		 Minor inconsistency among tunnel traffic class settings found during upgrade.
Recommended Action: [Deprecated alarm] Review the WAN shaper traffic class settings.		 Appliance FALSE TRUE
262162:
WARNING		 A very large range has been configured for a local subnet.
Recommended Action: Confirm that you intended to configure such a large local subnet (/8 or larger).		 Appliance FALSE TRUE
262164:
WARNING		 Interface shaper max bandwidth exceeds system max bandwidth.
Recommended Action: Review the interface shaper max bandwidth settings. Make sure it does not exceed system max bandwidth.		 Appliance TRUE TRUE
262167:
WARNING		 Cloud Portal is unreachable.
Recommended Action: Appliance cannot connect to the Cloud Portal using HTTPS. This connectivity is needed for internet applications classification.		 Appliance FALSE TRUE
262169:
WARNING		 SaaS application is no longer supported.
Recommended Action: SaaS application is no longer supported.		 Appliance FALSE TRUE
262181:
WARNING		 Admin password is not yet changed.
Recommended Action: Change admin password.		 Appliance FALSE TRUE
262186:
WARNING		 Built-in CA certificate was invalid and it has been deleted internally.
Recommended Action: Built-in CA Certificate was invalid, and a new one has been automatically generated. Install the built-in CA certificate on clients as needed.		 Appliance FALSE TRUE
262187:
WARNING		 CA Bundle was invalid and it has been deleted internally.
Recommended Action: CA Certificate Bundle is invalid and will be fixed automatically by Cloud Portal in a couple of hours, or contact Support.		 Appliance FALSE TRUE
262189:
WARNING		 An IP SLA monitor is in the Down state.
Recommended Action: An IP SLA monitor has reported Down status. Check and correct the source of the failure.		 Appliance TRUE TRUE
262191:
WARNING		 DNS proxy process is in Down state.
Recommended Action: DNS proxy is in down state.		 Appliance TRUE TRUE
262192:
WARNING		 EC Licensing Warning.
Recommended Action: Check your EC license.		 Appliance FALSE TRUE
262196:
WARNING		 An IP SLA monitor is not installed.
Recommended Action: An IP SLA monitor is not installed. Check and fix the source of the failure.		 Appliance TRUE TRUE
262198:
WARNING		 CPU utilization threshold exceeded.
Recommended Action: CPU utilization reached almost 100%. Ignore if it is intended. Otherwise, take action to reduce CPU utilization.		 Appliance TRUE TRUE
262202:
WARNING		 Stats collection slow or incomplete.
Recommended Action: In Orchestrator, go to Orchestrator > Software & Setup > Setup > Stats Collector Configuration and look for the following issues: 1. Stats collection paused due to low disk space. 2. Stats collection failing because the Stats Collector is unreachable. 3. Too many appliances assigned to a single Stats Collector.		 Appliance FALSE TRUE
262203:
WARNING		 Unable to resolve Stats Collector DNS name.
Recommended Action: Could not resolve Stats Collector DNS name. Check DNS server configuration.		 Appliance FALSE TRUE
262204:
WARNING		 Stats Collector is unreachable.
Recommended Action: Appliance cannot connect to Stats Collector using HTTPS. This connectivity is required for Appliance to upload stats.		 Appliance FALSE TRUE
262212:
WARNING		 BFD process is unresponsive and maybe crashed.
Recommended Action: BFD process is unresponsive and might have crashed. Open a support case.		 Appliance TRUE TRUE
262217:
WARNING		 DNS resolution for one of the IPSLA targets failed.
Recommended Action: Check DNS configuration and/or verify the domain names in IP SLA configuration.		 Appliance TRUE TRUE
262219:
WARNING		 The SSL certificate will expire in less than 30 days.
Recommended Action: Renew a valid SSL certificate before it expires.		 Appliance TRUE FALSE
262222:
WARNING		 Trusted certificate has expired.
Recommended Action: Replace the expired certificate in the trust store.		 Appliance TRUE TRUE
262223:
WARNING		 Trusted certificate is nearing expiry.
Recommended Action: Replace the trusted certificate that is expiring soon.		 Appliance TRUE TRUE
262233:
WARNING		 Authentication delay detected.
Recommended Action: Check the connectivity to ensure seamless authentication.		 Appliance TRUE TRUE
262234:
WARNING		 Authentication failures detected.
Recommended Action: Check auth-server connectivity/supplicant credentials.		 Appliance TRUE TRUE
262235:
WARNING		 Misconfigurations detected.
Recommended Action: Check the configurations and apply again.		 Appliance TRUE TRUE
262236:
WARNING		 RADIUS servers unreachable.
Recommended Action: Check the server configuration and reachability.		 Appliance TRUE TRUE
262237:
WARNING		 Bad authenticator detected.
Recommended Action: Check the server-side configurations.		 Appliance TRUE TRUE
262238:
WARNING		 RADIUS server misconfigurations detected.
Recommended Action: Check the RADIUS server configurations.		 Appliance TRUE TRUE
262239:
WARNING		 No loopback interface for the selected labels detected.
Recommended Action: Failed to configure AppExpress group because there is no loopback interface for the selected labels.		 Appliance TRUE TRUE
262240:
WARNING		 Auto-update of baseline for threshold is skipped since new baseline value is greater than “Baseline Freeze %” of configured Max Threshold.
Recommended Action: Maximum threshold needs to be revised.		 Appliance TRUE TRUE
262241:
WARNING		 Appliance reserve flow capacity is less than ‘Minimum reserve capacity limit’. So baseline raise is skipped.
Recommended Action: Consider adjusting the Baseline Settings immediately and plan for a capacity upgrade as flow utilization nears its limit.		 Appliance TRUE TRUE

Equipment

System Type 0 (Appliance); Source Type 3 (Equipment)

Alarm ID: Severity Alarm Text Source Service Affecting Clearable
196608:
CRITICAL		 RAID array is degraded.
Recommended Action: Initiate a self-service RMA for the degraded disk from the Support Portal.		 Appliance FALSE TRUE
196611:
CRITICAL		 Fan failure detected.
Recommended Action: Proceed to the Online RMA tool of the HPE Networking Support Portal to request a hardware replacement.		 Appliance FALSE FALSE
196612:
CRITICAL		 System bypass mode.
Recommended Action: Normal with factory default configuration, during reboot, and if user has put the appliance in bypass mode. Check the system bypass configuration.		 Appliance FALSE FALSE
196613:
CRITICAL		 LAN/WAN fail-to-wire card failure.
Recommended Action: Proceed to the Online RMA tool of the HPE Networking Support Portal to request a hardware replacement.		 Appliance FALSE FALSE
196614:
CRITICAL		 LAN/WAN fail-to-wire card relay failure.
Recommended Action: Open a support case for assistance.		 Appliance FALSE FALSE
196615:
CRITICAL		 Encryption card hardware failure.
Recommended Action: [Deprecated alarm] Proceed to the Online RMA tool of the HPE Networking Support Portal to request a hardware replacement.		 Appliance FALSE FALSE
196628:
CRITICAL		 WAN next-hop router discovered on a LAN port (box is in backwards).
Recommended Action:
Check WAN next hop IP address.

Check lan0 and wan0 cabling (in-line mode only).

If not resolved, contact Support.		 Appliance TRUE FALSE
196641:
CRITICAL		 NIC failure.
Recommended Action: Proceed to the Online RMA tool of the HPE Networking Support Portal to request a hardware replacement.		 Appliance FALSE FALSE
196644:
CRITICAL		 Insufficient configured memory size for this virtual appliance.
[For VX series only]
Recommended Action: Assign more memory to the virtual machine and restart the appliance. Traffic will not be optimized until this is resolved.		 Appliance TRUE FALSE
196645:
CRITICAL		 Insufficient configured processor count for this virtual appliance.
[For VX series only]
Recommended Action: Assign more processors to the virtual machine and restart the appliance. Traffic will not be optimized until this is resolved.		 Appliance TRUE FALSE
196646:
CRITICAL		 Insufficient configured disk storage for this virtual appliance.
[For VX series only]
Recommended Action: Assign more storage to the virtual machine and restart the appliance. Traffic will not be optimized until this is resolved.		 Appliance TRUE FALSE
196649:
CRITICAL		 Bridge loop is detected.
Recommended Action: Make sure bridge ports are connected to different virtual switches and restart the appliance. Traffic will not be optimized until this is resolved.		 Appliance TRUE FALSE
196650:
CRITICAL		 Network interface is unassigned.
Recommended Action: Assign the network interface to an existing MAC address, and then restart the appliance. Or, if the network interface is not being used, set its admin state to down.		 Appliance TRUE FALSE
196651:
CRITICAL		 Bridge creation failed.
Recommended Action: Check log messages for more details on the failure.		 Appliance TRUE FALSE
196657:
CRITICAL		 Cell interface is down.
Recommended Action: Device could be out of range of cellular network. Can try: admin down and admin back up the device. Last resort: check alternative values for APN.		 Appliance TRUE TRUE
196658:
CRITICAL		 LTE modem unreachable.
Recommended Action: LTE modem is unplugged or not visible to system. Suggested action: check LTE modem connection to the system. Unplug and plug LTE modem back in and reboot the system.		 Appliance TRUE TRUE
196659:
CRITICAL		 Cellular interface cannot establish a call with the carrier.
Recommended Action: Make sure APN is set to either default or a carrier-specified APN.		 Appliance TRUE TRUE
196665:
CRITICAL		 Equipment Ambient temperature is high.
Recommended Action: Make sure that the room temperature is normal and wait for the appliance to recover.		 Appliance TRUE TRUE
196666:
CRITICAL		 Temperature at a node of PCB is high.
Recommended Action: Make sure that the room temperature is normal and wait for it to recover.		 Appliance TRUE TRUE
196667:
CRITICAL		 Equipment CPU temperature is high.
Recommended Action: Make sure that the room temperature is normal and wait for it to recover.		 Appliance TRUE TRUE
196668:
CRITICAL		 FAN is running with low duty cycle.
Recommended Action: Proceed to the Online RMA tool of the HPE Networking Support Portal to request a hardware replacement.		 Appliance TRUE TRUE
196671:
CRITICAL		 An uncorrected memory corruption occurred.
Recommended Action: Proceed to the Online RMA tool of HPE Networking Support Portal to request a hardware replacement.		 Appliance TRUE TRUE
196609:
MAJOR		 Disk is failed.
Recommended Action: Proceed to the Online RMA tool of the HPE Networking Support Portal to request a hardware replacement.		 Appliance FALSE FALSE
196617:
MAJOR		 Network interface link down.
Recommended Action: Is the system in bypass mode? Check cables and interface admin status on the router.		 Appliance TRUE TRUE
196618:
MAJOR		 Management interface link down.
Recommended Action: Check cables and interface admin status on the router.		 Appliance TRUE TRUE
196619:
MAJOR		 Interface is half duplex.
Recommended Action: Check speed/duplex settings on the router/switch port.		 Appliance TRUE TRUE
196620:
MAJOR		 Interface speed is 10 Mbps.
Recommended Action: Check speed/duplex settings. Use a 100/1000 Mbps port on the router/switch.		 Appliance TRUE TRUE
196621:
MAJOR		 Config DB disk full.
Recommended Action: [Deprecated alarm]		 Appliance TRUE FALSE
196622:
MAJOR		 Operating System disk full.
Recommended Action: [Deprecated alarm]		 Appliance TRUE FALSE
196623:
MAJOR		 File System disk full.
Recommended Action: [Deprecated alarm]		 Appliance TRUE FALSE
196624:
MAJOR		 Datapath internal loopback test failed.
Recommended Action: [Deprecated alarm]		 Appliance TRUE FALSE
196625:
MAJOR		 Next-hop unreachable.
Recommended Action:
Check cables on EdgeConnect appliance and router.

Check IP/mask on EdgeConnect appliance and router. Next hop should be only a single IP hop away.

To troubleshoot, use:
show cdp neighbor,
show arp,
and:
ping/ping6 -I <appliance IP> <next-hop IP>

Packets are sent with ttl=1, so ensure that the next hop IP has no intermediate routers.

NOTE: If there is either a LAN Next-Hop Unreachable or WAN Next-Hop Unreachable alarm, resolve the alarm(s) immediately by configuring the gateway(s) to respond to ICMP pings from the EdgeConnect appliance IP Address.		 Appliance TRUE FALSE
196626:
MAJOR		 VRRP instance is down.
Recommended Action: Check the interface. Is the link down?		 Appliance TRUE TRUE
196629:
MAJOR		 Disk is not-in-service.
Recommended Action: Check whether the disks are properly seated. Contact Support for further assistance.		 Appliance FALSE FALSE
196631:
MAJOR		 Disk has been removed by operator.
Recommended Action: Normal during disk replacement. Insert the disk using Appliance Manager or Orchestrator. Contact Support if insertion fails.		 Appliance FALSE FALSE
196632:
MAJOR		 LAN/WAN interfaces have different admin states.
[For Bridge mode only]
Recommended Action: Check interface admin configuration (lan0/wan0, lan1/wan1). Applicable only to in-line mode.		 Appliance TRUE TRUE
196633:
MAJOR		 LAN/WAN interfaces have different link carrier states.
[For Bridge mode only]
Recommended Action: Check interface configured speed settings and current values (lan0/wan0, lan1/wan1). Applicable only to in-line mode.		 Appliance TRUE TRUE
196634:
MAJOR		 LAN/WAN interface has been shut down due to link propagation of paired interface.
[For Bridge mode only]
Recommended Action: Check cables and connectivity. For example, if lan0 is shut down, check why wan0 is down. Applicable only to in-line mode.		 Appliance TRUE TRUE
196636:
MAJOR		 Cluster peer unreachable.
Recommended Action: Check Cluster configuration on all applicable appliances and check L3/L4 connectivity between the peers. Open TCP and UDP ports 4164 between the cluster peer IPs if they are blocked.		 Appliance TRUE FALSE
196637:
MAJOR		 Bonding members have different speed/duplex.
Recommended Action: Check interface speed/duplex settings and negotiated values on wan0/wan1 and lan0/lan1 ether-channel groups.		 Appliance TRUE TRUE
196638:
MAJOR		 WCCP adjacency(ies) down.
Recommended Action: Cannot establish WCCP neighbor. Check WCCP configuration on appliance and router. Verify reachability. Enable debugging on router: debug ip wccp packet		 Appliance TRUE TRUE
196639:
MAJOR		 WCCP assignment table mismatch.
Recommended Action: Check the WCCP mask/hash assignment configuration on all EdgeConnect appliances and ensure that they match.		 Appliance TRUE TRUE
196640:
MAJOR		 Power supply not connected, not powered, or failed.
[EC-M, EC-L, and EC-XL only (dual supplies)]
Recommended Action: Connect to a power outlet. Check power cable connectivity.		 Appliance FALSE FALSE
196642:
MAJOR		 LAN next-hop unreachable.
Recommended Action: Check Appliance configuration: LAN side next hop IP, Appliance IP/Mask, VLAN IP/mask, and VLAN ID.

NOTE: If there is either a LAN Next-Hop Unreachable or WAN Next-Hop Unreachable alarm, resolve the alarm(s) immediately by configuring the gateway(s) to respond to ICMP pings from the EdgeConnect appliance IP Address.		 Appliance TRUE FALSE
196643:
MAJOR		 Unexpected system restart.
Recommended Action: The appliance rebooted unexpectedly. Power issues? Was the appliance shut down ungracefully? Contact Support if the shutdown was not planned.		 Appliance FALSE TRUE
196647:
MAJOR		 Interfaces have different MTUs.
[For Bridge mode only: lan0/wan0]
Recommended Action: Check interface MTU settings on lan0/wan0 (pairwise) on dual bridge mode and lan0/lan1/wan0/wan1… on single bridge mode.		 Appliance TRUE TRUE
196648:
MAJOR		 Interfaces have different MTUs.
[For Bridge mode only: lan1/wan1]
Recommended Action: Check interface MTU settings on lan1/wan1 or tlan1/twan1 interfaces.		 Appliance TRUE TRUE
196652:
MAJOR		 System optimization disabled.
Recommended Action: [Deprecated alarm] Turn on system optimization.		 Appliance TRUE FALSE
196656:
MAJOR		 HASync peer is down.
Recommended Action: Check HA link connectivity.		 Appliance TRUE FALSE
196662:
MAJOR		 USB disabled due to Over Current.
Recommended Action: USB port disabled due to overcurrent. Connected device might be pulling too much or in charging device mode.		 Appliance FALSE FALSE
196664:
MAJOR		 PoE fault detected.
Recommended Action: See the Alarm Logs for detected reason.		 Appliance TRUE TRUE
196610:
MINOR		 Disk is degraded.
Recommended Action: Wait for disk to recover. If it does not recover, contact Support.		 Appliance FALSE FALSE
196630:
MINOR		 Disk is rebuilding.
Recommended Action: Normal. Wait for the disk to rebuild. If it does not rebuild, contact Support.		 Appliance FALSE FALSE
196635:
MINOR		 Disk SMART threshold exceeded.
Recommended Action: SSD Smart alert detected. Contact Support.		 Appliance FALSE TRUE
196653:
MINOR		 Non-optimal configured memory size for this virtual appliance.
[For VX series only]
Recommended Action: Assign more memory to the virtual machine and restart the appliance. Traffic will be sub-optimal until this is resolved.		 Appliance TRUE TRUE
196654:
MINOR		 Non-optimal configured processor count for this virtual appliance.
[For VX series only]
Recommended Action: Assign more processors to the virtual machine and restart the appliance. Traffic will be sub-optimal until this is resolved.		 Appliance TRUE TRUE
196655:
MINOR		 Non-optimal configured disk storage for this virtual appliance.
[For VX series only]
Recommended Action: Assign more storage to the virtual machine and restart the appliance. Traffic will be sub-optimal until this is resolved.		 Appliance TRUE TRUE
196670:
MINOR		 A corrected memory corruption occurred.
[For VX series only]
Recommended Action: An occasional few of these are normal. If frequent, contact HPE Networking Support.		 Appliance TRUE TRUE
196616:
WARNING		 Network interface admin down.
Recommended Action: Check the EdgeConnect interface configuration.		 Appliance TRUE TRUE
196627:
WARNING		 VRRP state changed from Master to Backup.
Recommended Action: VRRP state has changed from Master to Backup. Check VRRP Master for uptime and connectivity.		 Appliance TRUE TRUE
196660:
WARNING		 Unsupported USB device.
Recommended Action: Detected USB device recognized, but not supported on this gateway. Unplug the device and reboot the system.		 Appliance FALSE FALSE
196661:
WARNING		 Unrecognized USB device.
Recommended Action: Detected USB device not recognized by gateway. Unplug the device and reboot the system.		 Appliance FALSE FALSE
196663:
WARNING		 Activity detected only on disabled combo port.
Recommended Action: Check cables or change active combo port setting.		 Appliance TRUE TRUE
196672:
WARNING		 Secure Boot is unexpectedly off.
Recommended Action: Contact HPE Networking Support.		 Appliance TRUE TRUE

Threshold Crossing Alerts

System Type 0 (Appliance); Source Type 5 (Threshold Crossing Alerts)

Alarm ID: Severity Alarm Text Source Service Affecting Clearable
327681:
WARNING		 WAN Tx throughput threshold exceeded.
Recommended Action: User configured. Check bandwidth reports for tunnel bandwidth.		 Appliance FALSE TRUE
327682:
WARNING		 LAN Rx throughput threshold exceeded.
[LAN Rx outbound]
Recommended Action: User configured. Check bandwidth reports.		 Appliance FALSE TRUE
327683:
WARNING		 Optimized flows count threshold exceeded.
Recommended Action: User configured. Check flow and real-time connection reports.		 Appliance FALSE TRUE
327684:
WARNING		 Total flows count threshold exceeded.
Recommended Action: User configured. Check flow and real-time connection reports.		 Appliance FALSE TRUE
327685:
WARNING		 File system utilization threshold exceeded.
Recommended Action: Disk is almost full. In Appliance Manager, go to Support > Debug Files, and then delete the old tcpdumps, snapshots, sysdumps, and show-tech files.		 Appliance FALSE TRUE
327686:
WARNING		 Latency threshold exceeded.
Recommended Action: User Configured. Check Latency reports. If latency is too high, check routing between the appliances and QoS policy on upstream routers. Check tunnel DSCP marking. If latency persists, contact Internet Service Provider (ISP) and Support.		 Appliance FALSE TRUE
327687:
WARNING		 Pre-FEC loss threshold exceeded.
Recommended Action: User configured. Check Loss reports. Check for loss between EdgeConnect appliances (interface counters on upstream routers). Use a network bandwidth measurement tool, such as iPerf, to measure loss. Contact Internet Service Provider (ISP).		 Appliance FALSE TRUE
327688:
WARNING		 Post-FEC loss threshold exceeded.
Recommended Action: User configured. Check Loss reports. Check for loss between EdgeConnect appliances (interface counters on upstream routers). Use a network bandwidth measurement tool, such as iPerf, to measure loss. Enable/Adjust Forward Error Correction (FEC). Contact ISP (Internet Service Provider).		 Appliance FALSE TRUE
327689:
WARNING		 Out of order packets threshold exceeded.
Recommended Action: User configured. Check Out-of-Order Packets Reports. Normal in a network with multiple paths and different QoS queues. Normal in a dual-homed router or four port in-line configuration. Contact Support if out-of-order packets are not 100% corrected.		 Appliance FALSE TRUE
327690:
WARNING		 Corrected out of order packets threshold exceeded.
Recommended Action: User configured. Check Out-of-Order Packets Reports. Normal in a network with multiple paths and different QoS queues. Normal in a dual-homed router or four port in-line configuration. Contact Support if out-of-order packets are not 100% corrected.		 Appliance FALSE TRUE
327691:
WARNING		 Bandwidth utilization threshold exceeded.
Recommended Action: User configured. Check bandwidth reports for tunnel bandwidth utilization.		 Appliance FALSE TRUE
327692:
WARNING		 Low reduction threshold exceeded.
Recommended Action: User configured. Check bandwidth reports for dedupe. Check if the traffic is pre-compressed or encrypted.		 Appliance FALSE TRUE
327693:
WARNING		 Appliance flow limit threshold exceeded.
Recommended Action: If this condition persists, a larger appliance will be necessary to fully optimize all flows.		 Appliance FALSE TRUE

Orchestrator Alarms

Orchestrator can raise alarms based on issues with tunnels, software, and equipment.

Tunnels

System Type 100 (Orchestrator); Source Type 1 (Tunnel)

Alarm ID: Severity Alarm Text Source Service Affecting Clearable
6619136:
CRITICAL		 Interfaces with duplicate IP exists: {0}.
Recommended Action: No overlays will be applied to appliances with duplicate IP address.		 /orchestrator/
interfaces		 TRUE FALSE
6619137:
CRITICAL		 Interfaces with no public IP exists: {0}.
Recommended Action: NAT flag is turned on for this interface. Refer to the Deployment page. If this interface is not behind NAT, remove the NAT flag. No tunnels will be built to or from the interface with missing public IP.		 /orchestrator/
interfaces		 TRUE FALSE
6619138:
CRITICAL		 Failed to apply overlays.
Recommended Action: One or more steps failed while applying overlays. Refer to the Audit Logs for more details.		 /orchestrator/
orchestration/
overlays		 TRUE FALSE
6619139:
CRITICAL		 ACL used in an overlay is not defined on the appliance. acl name: {0} overlay name: {1}.
Recommended Action: ACLs can be created on the appliance by applying ACL templates.		 /orchestrator/
orchestration/
overlays		 TRUE FALSE
6619140:
CRITICAL		 Interfaces with duplicate wan/vti label exists: {0}.
Recommended Action: Assign unique labels to all WAN/VTI interfaces. No overlays will be applied to appliances with duplicate WAN/VTI labels.		 /orchestrator/
interfaces		 TRUE FALSE
6619141:
CRITICAL		 Interfaces with duplicate public IP exists: {0}.
Recommended Action: No overlays will be applied to appliances with duplicate IP addresses.		 /orchestrator/
interfaces		 TRUE FALSE
6619142:
CRITICAL		 Failed to apply tunnel group.
Recommended Action: Refer to the Audit Logs for more details.		 /orchestrator/ orchestration/
tunnelgroups		 TRUE FALSE
6619143:
CRITICAL		 Interface has bad IP address: {0}.
Recommended Action: No overlay tunnels will be built using this interface.		 /orchestrator/
interfaces		 TRUE FALSE
6619146:
CRITICAL		 Cannot build tunnel with src IP {0} and dest IP {1}. IP versions mismatch.
Recommended Action: Make sure the tunnel source and destination IP address are both IPv4 or are both IPv6 addresses.		 /orchestrator/
orchestration/
tunnels		 TRUE TRUE
6619147:
CRITICAL		 Failed to apply labels.
Recommended Action: Refer to the Audit Logs for more details.		 /orchestrator/
orchestration		 TRUE FALSE
6619148:
CRITICAL		 Failed to apply internal subnets.
Recommended Action: Refer to the Audit Logs for more details.		 /orchestrator/
orchestration		 TRUE FALSE
6619149:
CRITICAL		 Failed to apply application classification data to appliance.
Recommended Action: Make sure the appliance can connect to Orchestrator. Refer to the Audit Logs for more details.		 /orchestrator/
orchestration/
applications		 TRUE FALSE
6619150:
CRITICAL		 Appliance has the same IPSec UDP port as the other HA peer, overlays will not be applied to this appliance. HA Peer: {0}.
Recommended Action: You can change the IPSec UDP Port of an appliance by editing the System Information from the System Information tab.		 /orchestrator/
orchestration/
tunnels/ha		 TRUE FALSE
6619151:
CRITICAL		 Both Overlay Manager and Tunnel Group manager are ENABLED.
Recommended Action: You can enable one or the other. Turn one of them OFF.		 /orchestration TRUE FALSE
6619152:
CRITICAL		 Overlay {0} has no hub defined. No tunnels will be built between appliances that are part of this overlay.
Recommended Action: To add a Hub to an Overlay, either (1) apply the Overlay to a Hub appliance or (2) go to the Hubs tab and make an appliance that is currently in the Overlay a Hub.		 /orchestration/
overlays		 TRUE FALSE
6619153:
CRITICAL		 Overlay {0} has no WAN ports defined. No tunnels will be built between appliance that are part of this overlay.
Recommended Action: At least one WAN port needs to be defined in an overlay.		 /orchestration/
overlays		 TRUE FALSE
6619154:
CRITICAL		 Tunnel Group {0} has no hub defined. No tunnels will be built between appliances that are part of this tunnel group.
Recommended Action: To add a Hub to a Tunnel Group, either (1) apply the Tunnel Group to a Hub appliance or (2) go to the Hubs tab and make an appliance that is currently in the Tunnel Group a Hub.		 /orchestration/
tunnelgroups		 TRUE FALSE
6619155:
CRITICAL		 Tunnel Group {0} has no interfaces defined. No tunnels will be built between appliances that are part of this tunnel group.
Recommended Action: Go to Tunnel Groups to configure interfaces.		 /orchestration/
tunnelgroups		 TRUE FALSE
6619156:
CRITICAL		 Failed to apply templates.
Recommended Action: One or more templates failed to apply. Refer to the Audit Logs for more details.		 /orchestrator/
orchestration/
templates		 TRUE FALSE
6619157:
CRITICAL		 Failed to apply port forwarding rules to appliance.
Recommended Action: Make sure appliance can connect to Orchestrator. Refer to the Audit Logs for more details.		 /orchestrator/
orchestration		 TRUE FALSE
6619158:
CRITICAL		 Overlay {0} is using local breakout without any interfaces selected.
Recommended Action: Go to Business Intent Overlays to configure local breakout interface.		 /orchestration/
overlays		 TRUE FALSE
6619159:
CRITICAL		 Maximum number of tunnels exceeded. {0}.
Recommended Action: Configure Overlays to create fewer tunnels.		 /orchestrator/
orchestration/
tunnels		 FALSE FALSE
6619160:
CRITICAL		 At least one region is missing a hub appliance.
Recommended Action: To add a Hub to an Overlay, either (1) apply the Overlay to a Hub appliance or (2) go to the Hubs tab and make an appliance that is currently in the Overlay a Hub.		 /orchestration/
overlays		 TRUE FALSE
6619161:
CRITICAL		 Appliance has a duplicate hostname with another appliance in the network. No overlays will be built to this appliance.
Recommended Action: Change the hostname of one of the appliances.		 /orchestrator/
orchestration/
tunnels		 FALSE FALSE
6619166:
CRITICAL		 Orchestration failed. {0}.
Recommended Action: Go to the Audit Logs for more details.		 /orchestrator/
orchestration		 TRUE FALSE
6619168:
CRITICAL		 Duplicate IPSec UDP Port {0} detected on the following appliances [{1}] that belong to site {2}. Appliances sharing the same site name must have unique IPSec UDP port numbers. Orchestration for these appliances will be suspended until this is addressed.
Recommended Action: You can change the IPSec UDP Port of an appliance on the System Information tab.		 /orchestrator/
orchestration/
tunnels		 TRUE FALSE
6619173:
CRITICAL		 Failed to apply traffic behavior data to appliance.
Recommended Action: Make sure appliance can connect to Orchestrator. Refer to the Audit Logs for more details.		 /orchestrator/
orchestration		 TRUE FALSE
6619174:
CRITICAL		 Appliance does not have geo location information. Zscaler Service Edges cannot be auto discovered.
Recommended Action: Update appliance location in Configuration Wizard.		 /orchestrator/
orchestration/
zscaler		 TRUE FALSE
6619175:
CRITICAL		 Only IPSec UDP tunnel mode is supported on EdgeHA devices.
Recommended Action: Check Tunnel Settings.		 /orchestration TRUE TRUE
6619177:
CRITICAL		 Edge HA peer {0} has tunnels with source port {1}. Orchestration will be skipped for this appliance until the conflicting tunnels are deleted.
Recommended Action: Wait for the conflicting tunnels to tear down.		 /orchestrator/
orchestration/
tunnels		 TRUE FALSE
6619178:
CRITICAL		 This appliance and appliances [{0}] have been manually configured with same IPSec UDP port {1}. Orchestration will be paused on all the conflicting appliances until unique ports are assigned to the appliance.
Recommended Action: You can change the IPSec UDP Port of an appliance on the System Information tab.		 /orchestrator/
orchestration/
tunnels		 TRUE FALSE
6619189:
CRITICAL		 {0} exceeded threshold {1} by {2}% ({3}) at {4}.
Recommended Action: Check internal LAN.		 /orchestrator/
internaldrops		 FALSE TRUE
6619144:
MINOR		 Appliance does not have any wan labels required for an overlay. No tunnels will be built on this appliance for the overlay. Overlay name: {0} wan labels: {1}.
Recommended Action: Assign at least one WAN label selected for this overlay in the deployment configuration of the appliance.		 /orchestrator/
orchestration/
overlays		 TRUE TRUE
6619145:
MINOR		 Appliance missing lan label {1} for traffic access policy of overlay. No traffic on this appliance will be routed to the overlay. Overlay name: {0}.
Recommended Action: Assign a LAN port the required LAN label selected for this overlay in the deployment configuration of the appliance. If this appliance is in server mode, you should use an ACL instead of selecting a LAN label in the overlay configuration.		 /orchestrator/
orchestration/
overlays		 TRUE TRUE
6619163:
WARNING		 Mesh Overlay - {0} has no hub defined. No tunnels will be built for Hub & Spoke Interface label {1} for this overlay.
Recommended Action: To add a Hub to an Overlay, either (1) apply the Overlay to a Hub appliance or (2) go to the Hubs tab and make an appliance that is currently in the Overlay a Hub.		 /orchestration/
overlays		 TRUE FALSE
6619164:
WARNING		 Mesh Tunnel Group - {0} has no hub defined. No tunnels will be built for Hub & Spoke Interface label {1} for this group.
Recommended Action: To add a Hub to a Tunnel Group, either (1) apply the Tunnel Group to a Hub appliance or (2) go to the Hubs tab and make an appliance that is currently in the Tunnel Group a Hub.		 /orchestration/
tunnelgroups		 TRUE FALSE
6619165:
WARNING		 Appliance does not have public IP for wan label {0} auto discovered Zscaler Service Edges may not be correct.
Recommended Action: On the Deployment page, toggle the Not Behind NAT flag to NAT, or create a Service Edge Override on the Zscaler tab.		 /orchestrator/
orchestration
zscaler		 FALSE FALSE
6619167:
WARNING		 At least one hub is not part of any overlay.
Recommended Action: To add a Hub to an Overlay, either (1) apply the Overlay to a Hub appliance or (2) go to the Hubs tab and make an appliance that is currently in the Overlay a Hub.		 /orchestration/
overlays		 TRUE FALSE
6619169:
WARNING		 At least one appliance is associated with a region and regional routing is currently disabled.
Recommended Action: If regional routing is desired and has been authorized, go to Regional Routing and enable the feature.		 /orchestration TRUE TRUE
6619170:
WARNING		 {0} is only supported on inline router deployment mode appliances.
Recommended Action: Go to Deployment and choose “Router” mode.		 /orchestrator FALSE TRUE
6619171:
WARNING		 Regional routing is enabled but {0} not associated with any region, so no tunnel will be built.
Recommended Action: Associate the appliance with a region or disable regional routing.		 /orchestration TRUE TRUE
6619176:
WARNING		 {0} Appliance {1} configured Bandwidth for {2} interface is below min threshold for the number of configured underlay tunnels.
Recommended Action: On Deployment page, update Inbound/outbound interface Bandwidth to be above the minimum Bandwidth. (Check the “interfaceBandwidth
CheckPerTunnelOverhead” property under Advanced Properties.)		 /orchestrator/
interfaceBandwidth		 TRUE FALSE

Software

System Type 100 (Orchestrator); Source Type 4 (Software)

Alarm ID: Severity Alarm Text Source Service Affecting Clearable
6815744:
CRITICAL		 Orchestrator detected possible cloned appliances - cloned: {0} clone: {1}.
Recommended Action: [Deprecated alarm]		 /orchestrator/
discovery/
clone		 FALSE TRUE
6815745:
CRITICAL		 Appliance backup failed: {0}.
Recommended Action: Check Orchestrator reachability, and then go to Backup Now and retry the backup. Open a support case if this alarm persists more than 24 hours.		 /orchestrator/
system/backup		 FALSE TRUE
6815746:
CRITICAL		 Appliances with the same serial numbers exist: {0}.
Recommended Action: This alarm might be caused by applying identical license keys on multiple appliances. If the appliances are cloned, contact Support for the steps to correctly clone the appliance.		 /orchestrator/
system		 TRUE TRUE
6815748:
CRITICAL		 Orchestrator cannot reach this appliance.
Recommended Action: Check appliance reachability to Orchestrator and HPE Aruba Networking EdgeConnect Cloud Portal.		 /orchestrator/
connectivity		 TRUE TRUE
6815749:
CRITICAL		 Appliance version not supported: {0}.
Recommended Action: Upgrade appliance to minimum supported version.		 /orchestrator/
system		 TRUE TRUE
6815752:
CRITICAL		 Appliance is configured with labels to build IPSec UDP tunnels, but the appliance version does not support IPSec UDP tunnels.
Recommended Action: You can change the tunnel modes for labels in the Overlay Manager Settings.		 /orchestrator/
orchestration/
tunnels		 TRUE FALSE
6815754:
CRITICAL		 Orchestrator requires a validated portal account name and key (or for NX/VX/VRX products, a valid license key).
Recommended Action: Go to Licensing to provide the required information.		 /license TRUE FALSE
6815757:
CRITICAL		 Orchestrator portal account or license expired on {0 date}.
Recommended Action: Go to Licensing to provide the required information.		 /license TRUE FALSE
6815758:
CRITICAL		 Orchestrator cannot connect to HPE Aruba Networking EdgeConnect Cloud Portal using HTTPS.
Recommended Action: Check portal connection and refer to the Audit Logs for more information.		 /portal
connectivity		 TRUE TRUE
6815760:
CRITICAL		 Orchestrator cannot register with HPE Aruba Networking EdgeConnect Cloud Portal using the credentials provided.
Recommended Action: Go to the Licensing tab and provide the required account information.		 /portal/
registration		 TRUE TRUE
6815766:
CRITICAL		 CPX license expired on {0 date}.
Recommended Action: [Deprecated alarm] Renew your license to avoid service interruption.		 /portal/license/
cpx		 TRUE TRUE
6815770:
CRITICAL		 Your EdgeConnect account has licenses that expired on {0 date}. EdgeConnect devices in your network will stop passing traffic.
Recommended Action: Renew your license to avoid service interruption.		 /portal/license/
ec		 TRUE TRUE
6815774:
CRITICAL		 SaaS license expired on {0 date}.
Recommended Action: Renew your license to avoid service interruption.		 /portal/license/
saas		 TRUE TRUE
6815778:
CRITICAL		 Discovered appliances list contains cloned appliances. Clones: {0}.
Recommended Action: Contact Support for steps to correctly clone the appliance.		 /discovery/
clone		 FALSE TRUE
6815779:
CRITICAL		 Orchestrator backup failed.
Recommended Action: Go to Historical Jobs for details.		 /system/backup FALSE TRUE
6815780:
CRITICAL		 Orchestrator failed to get update from portal for application definition data.
Recommended Action: Check portal connection and refer to the Audit Logs for more information.		 /orchestration/
applications		 FALSE TRUE
6815782:
CRITICAL		 Orchestrator failed to get update from portal for traffic behavior data.
Recommended Action: Check portal connection and refer to the Audit Logs for more information.		 /orchestration/
applications		 FALSE TRUE
6815790:
CRITICAL		 Orchestrator is not registered with HPE Aruba Networking EdgeConnect Cloud Portal.
Recommended Action: Use your previous Orchestrator to approve this one. If you do not have another Orchestrator, contact Support for assistance.		 /portal/
registration		 TRUE TRUE
6815791:
CRITICAL		 Failed to connect to Zscaler.
Recommended Action: Check Zscaler subscription.		 /orchestration TRUE TRUE
6815792:
CRITICAL		 Your Orchestrator service will expire on {0 date}.
Recommended Action: Contact the HPE Aruba Networking Sales team to order an extension.		 /portal/license/
cloudorch		 FALSE TRUE
6815796:
CRITICAL		 Your WAN Optimization expired on {0 date}. EdgeConnect devices in your network will stop using WAN Optimization.
Recommended Action: Renew your WAN Optimization license to avoid service interruption.		 /portal/license/
ec		 TRUE TRUE
6815800:
CRITICAL		 Cannot get Azure data. Details : {0}.
Recommended Action: Check Azure subscription. Go to the Audit Logs for more details.		 /orchestration/
azure		 TRUE TRUE
6815801:
CRITICAL		 Cannot download Azure configuration. Details : {0}.
Recommended Action: Check Azure subscription.		 /orchestration/
azure		 TRUE TRUE
6815802:
CRITICAL		 Cannot create IPSEC Tunnels for Azure VPN Site - {0} for appliance {1} and label {2}.
Recommended Action: Associate Hub to Azure VPN Site using the Azure Portal. If Hub is already associated, wait for deployment to complete to start Azure Orchestration.		 /orchestrator/
orchestration/
azure		 TRUE TRUE
6815803:
CRITICAL		 Cannot Orchestrate association to Azure VWan.
Recommended Action: Use the VTI IP Pool dialog box to configure the subnet pool.		 /orchestration/
azure		 TRUE TRUE
6815804:
CRITICAL		 Cannot connect to Azure. Details : {0}.
Recommended Action: Check Azure subscription. Go to the Audit Logs for more details.		 /orchestration/
azure		 TRUE TRUE
6815808:
CRITICAL		 Appliance was manually added to Orchestrator.
Recommended Action: Remove the appliance from Orchestrator, discover and approve it.		 /orchestrator/
system		 TRUE TRUE
6815815:
CRITICAL		 Custom bonding policy or secondary WAN interface configured in overlay, but appliance does not support this feature.
Recommended Action: Check overlay configuration or upgrade appliance.		 /orchestrator/
orchestration/
overlays		 TRUE FALSE
6815817:
CRITICAL		 Invalid IPSec UDP Key Material lifetime. Lifetime must be greater than rotation period.
Recommended Action: Change IPSec UDP Key Material lifetime.		 /ikeless TRUE FALSE
6815820:
CRITICAL		 Cannot connect to AWS. Details : {0}.
Recommended Action: Check AWS subscription. Go to the Audit Logs for more details.		 /orchestration/
awstgnm		 TRUE TRUE
6815822:
CRITICAL		 Cannot Orchestrate association to AWS Transit Gateway.
Recommended Action: Use AWS VTI Subnet Pool Dialog to configure the subnet pool.		 /orchestration/
awstgnm		 TRUE TRUE
6815825:
CRITICAL		 Azure VWAN has duplicate ASN in the network. Details : {0}.
Recommended Action: Use Azure Portal to assign unique ASNs to the VPN Sites.		 /orchestration/
azure		 TRUE TRUE
6815826:
CRITICAL		 Orchestrator cannot register with HPE Aruba Networking EdgeConnect Cloud Portal.
Recommended Action: Go to the HPE Aruba Networking EdgeConnect Cloud Portal and provide the portal host information. If the issue is not resolved, contact Support.		 /portal/
registration		 TRUE TRUE
6815827:
CRITICAL		 Routing Segmentation is only supported in inline-router mode.
Recommended Action: Check the deployment mode.		 /orchestrator/
routing
Segmentation		 TRUE TRUE
6815828:
CRITICAL		 Cannot Orchestrate association to AWS Transit Gateway. No primary interface configured for AWS TGNM Integration.
Recommended Action: Configure the primary interfaces using Interface Label dialog in AWS Network Manager tab.		 /orchestration/
awstgnm		 TRUE TRUE
6815829:
CRITICAL		 Cannot Orchestrate association to Azure VWAN. {0}.
Recommended Action: Configure the interfaces using Interface Label dialog in Microsoft Azure Virtual WAN tab to proceed with the integration.		 /orchestration/
azure		 TRUE TRUE
6815830:
CRITICAL		 Cannot create AWS Customer Gateway for Appliance {0} and label {1}. Reason - No valid interface public ip address found.
Recommended Action: Ensure interface has public IP address. Refer to deployment page. No AWS Customer Gateway will be created with missing public IP.		 /orchestrator/
orchestration/
awstgnm		 TRUE TRUE
6815838:
CRITICAL		 New IPSec UDP Key Material will be activated at {0}.
Recommended Action: Ensure the appliance is reachable from Orchestrator.		 /orchestrator/
ikeless		 TRUE TRUE
6815839:
CRITICAL		 Orchestrator is unable to rotate IPSec UDP key material.
Recommended Action: Ensure the appliance is reachable from Orchestrator.		 /orchestrator/
ikeless		 TRUE TRUE
6815841:
CRITICAL		 Unable to activate IPSec UDP Key Material. IPSec UDP tunnels will go down without activation.
Recommended Action: Go to Audit Logs for more details.		 /orchestrator/
ikeless		 TRUE TRUE
6815842:
CRITICAL		 Orchestration of the appliance is in-progress for more than 24 hrs.
Recommended Action: Reboot Orchestrator.		 /orchestrator/
orchestration/
hung		 TRUE TRUE
6815843:
CRITICAL		 Orchestrator needs to restart in order to reflect changes to custom cert settings.
Recommended Action: Restart Orchestrator for new custom cert settings to take effect.		 /orchestrator/
customCerts		 TRUE FALSE
6815846:
CRITICAL		 Cannot Orchestrate association of Remote Endpoints for {0} service. No primary/backup interfaces configured.
Recommended Action: Configure the primary/backup interfaces using Interface Label dialog in Service Orchestration tab.		 /orchestration/
service
Orchestration		 TRUE TRUE
6815850:
CRITICAL		 Unable to establish connection with stats collector.
Recommended Action: Unable to establish connection with stats collector. Check the status of Stats collector. It may not be running.		 /connectivity/
statsCollector		 TRUE TRUE
6815856:
CRITICAL		 Cannot connect to HPE ANW Central. Details : {0}.
Recommended Action: Check HPE ANW Central subscription. Go to the Audit Logs for more details.		 HPEAruba
Networking
Central		 TRUE TRUE
6815857:
CRITICAL		 Orchestrator cannot register with the HPE Aruba Networking EdgeConnect Cloud Portal due to a network issue.
Recommended Action: Check the HPE Aruba Networking EdgeConnect Cloud Portal connection and view the Audit Logs for more information.		 /portal/
connectivity		 TRUE TRUE
6815860:
CRITICAL		 Cannot create Zscaler gre tunnels for Appliance {0} and label {1}. Reason - No valid interface public ip address found.
Recommended Action: Ensure the interface has public IP address. Refer to the Deployment page. No Zscaler GRE tunnels will be created with missing public IP.		 /orchestrator/
orchestration/
zscaler		 TRUE TRUE
6815861:
CRITICAL		 Unable to orchestrate Zscaler sub-location. The sum of all the sub-location bandwidths cannot be greater than location bandwidth.
Recommended Action: Refer to the Audit Logs for more details : {0}. Reduce the sub-location bandwidth to be less than the location bandwidth.		 /orchestrator/
orchestration/
zscaler		 TRUE TRUE
6815862:
CRITICAL		 Orchestrator cannot register secondary accounts with HPE Aruba Networking EdgeConnect Cloud Portal using the credentials provided.
Recommended Action: Check secondary account information by going to HPE Aruba Networking EdgeConnect Cloud Portal.		 /portal/
registration		 TRUE TRUE
6815863:
CRITICAL		 Secondary account(s) are not registered with HPE Aruba Networking EdgeConnect Cloud Portal. Details: {0}.
Recommended Action: Check secondary account information by going to HPE Aruba Networking EdgeConnect Cloud Portal.		 /portal/
registration		 TRUE TRUE
6815867:
CRITICAL		 Your EdgeConnect account {0} has licenses that expired on {1 date}. EdgeConnect devices in your network that are licensed with this account will stop passing traffic {2 date}.
Recommended Action: Renew your license to avoid service interruption.		 /portal/license/
ec		 TRUE TRUE
6815871:
CRITICAL		 Your WAN Optimization for account {0} expired on {1 date}. EdgeConnect devices in your network that are licensed with this account will stop using WAN Optimization on {2 date}.
Recommended Action: Renew your WAN Optimization license to avoid service interruption.		 /portal/license/
ec		 TRUE TRUE
6815873:
CRITICAL		 Failed to connect to Netskope.
Recommended Action: Check Netskope subscription.		 /orchestration TRUE TRUE
6815876:
CRITICAL		 Cannot create Netskope gre tunnels for Appliance {0} and label {1}. Reason - No valid interface public ip address found.
Recommended Action: Ensure interface has public IP address. Refer to the Deployment page. No Netskope GRE tunnels will be created with missing public IP.		 /orchestrator/
orchestration/
netskope		 TRUE TRUE
6815877:
CRITICAL		 Appliance does not have geo location information. Netskope POPs cannot be auto discovered. No third-party tunnels will be built on this appliance.
Recommended Action: Update appliance location in Configuration Wizard.		 /orchestrator/
orchestration/
netskope		 TRUE FALSE
6815886:
CRITICAL		 Primary orchestrator is down.
Recommended Action: [Deprecated alarm]		 /orchestrator-
HA		 TRUE TRUE
6815891:
CRITICAL		 Your AAS license expired on {0 date}.
Recommended Action: Renew your license. Go to Audit Logs for more details.		 portal/license/
orchestrator		 TRUE TRUE
6815899:
CRITICAL		 Failed to connect to HPE SSE Service. {0}.
Recommended Action: Check HPE SSE subscription token key and expiration.		 /orchestration/
HPE SSE		 TRUE TRUE
6815914:
CRITICAL		 Unable to connect to telemetry database. {0}.
Recommended Action: Check telemetry database connection. Check Layer 3 and 4 (TCP port 8123) connectivity and authentication.		 /orchestration/
clickhouse		 TRUE TRUE
6815918:
CRITICAL		 Cannot connect to Azure LAN. Details : {0}.
Recommended Action: Check Azure LAN subscription. Go to Audit Logs for more details.		 /orchestration/
azure		 TRUE TRUE
6815747:
MAJOR		 Appliance time is off from that of Orchestrator: {0}.
Recommended Action: Check NTP settings for server consistency between appliances and Orchestrator.		 /orchestrator/
system/time		 FALSE TRUE
6815750:
MAJOR		 Appliance is needed to reboot.
Recommended Action: You can reboot the appliance under Appliance Reboot / Shutdown.		 /orchestrator/
system		 FALSE TRUE
6815751:
MAJOR		 Appliance configuration changes have not been saved.
Recommended Action: [Deprecated alarm]		 /orchestrator/
system		 FALSE TRUE
6815756:
MAJOR		 Orchestrator portal account or license will expire on {0 date}.
Recommended Action: Go to Licensing to provide the required information.		 /license FALSE TRUE
6815761:
MAJOR		 Orchestrator does not have a set email address for alarm delivery.
Recommended Action: Go to Alarms to configure email recipient(s).		 /email/alarm FALSE FALSE
6815762:
MAJOR		 Orchestrator is using the default SMTP settings.
Recommended Action: Go to SMTP Server Settings to configure SMTP server.		 /email/smtp FALSE FALSE
6815776:
MAJOR		 Orchestrator SMTP configuration is not set. If you do not set Orchestrator SMTP configuration, Orchestrator cannot notify users about alarms, send reports, or send password recovery emails.
Recommended Action: Go to SMTP Server Settings to configure SMTP server.		 /email/smtp FALSE FALSE
6815777:
MAJOR		 Failed to deliver an email.
Recommended Action: Check SMTP Server Settings.		 /email/smtp FALSE FALSE
6815784:
MAJOR		 HPE Aruba Networking diagnostic remote access has been enabled from {0} to {1}.
Recommended Action: You can disable this in the Remote Access Settings.		 /system/
support		 FALSE FALSE
6815787:
MAJOR		 Failed to apply appliance preconfiguration.
Recommended Action: Applying preconfiguration to an appliance failed. Refer to the Preconfiguration tab and the Audit Logs for more details.		 /orchestrator/
pre
configuration		 FALSE TRUE
6815788:
MAJOR		 Changes done on the appliance will not be auto saved. Enable Auto Save in Orchestration Settings.
Recommended Action: Enable Auto Save in Orchestration Settings.		 /orchestration TRUE FALSE
6815807:
MAJOR		 Duplicate ASNs found in the network for appliances - {0} with asn - {1}.
Recommended Action: Assign unique ASNs for appliances using the Orchestrator BGP menu.		 /orchestrator/
orchestration/
bgp		 TRUE TRUE
6815809:
MAJOR		 Invalid ASN found in the network for appliance - {0} with asn - {1}.
Recommended Action: Assign unique ASN for the appliance using Orchestrator BGP menu.		 /orchestrator/
orchestration/
bgp		 TRUE TRUE
6815831:
MAJOR		 Invalid ASN found in the network for appliance - {0} with asn - {1}. Amazon EC2 supports all 2-byte ASN numbers in the range of 1 - 65534, with the exception of 7224, which is reserved in the us-east-1 Region, and 9059, which is reserved in the eu-west-1 Region.
Recommended Action: Assign unique ASN for the appliance using Orchestrator BGP menu.		 /orchestrator/
orchestration/
aws_tgnm		 TRUE TRUE
6815837:
MAJOR		 Unable to assign ASN for the appliance. All ASNs from ASN Range are reserved.
Recommended Action: Use BGP ASN Global Pool dialog to increase the scope of ASN Range.		 /orchestrator/
orchestration/
bgp		 FALSE TRUE
6815844:
MAJOR		 Source Interface is not configured in the IP SLA configuration on Zscaler Internet Access.
Recommended Action: Configure the Source Interface for the Zscaler IP SLA configuration.		 /orchestration/
zscaler/ipsla		 TRUE TRUE
6815847:
MAJOR		 Failed to initialize connection with ClearPass Policy Manager. {0}.
Recommended Action: Check ClearPass Policy Manager server parameters.		 /orchestration/
clearPass		 TRUE TRUE
6815848:
MAJOR		 Failed to connect with ClearPass Policy Manager service endpoints. {0}.
Recommended Action: Check the Audit Logs for details.		 /orchestration/
clearPass		 TRUE TRUE
6815859:
MAJOR		 This appliance does not support Stats Collection.
Recommended Action: Upgrade the appliance.		 /orchestrator/
statsCollector		 TRUE TRUE
6815878:
MAJOR		 Source Interface is not configured in the IP SLA configuration on Netskope.
Recommended Action: Configure the Source Interface for the Netskope IP SLA configuration.		 /orchestration/
netskope/ipsla		 TRUE TRUE
6815887:
MAJOR		 Backup orchestrator is down.
Recommended Action: Check backup orchestrator status.		 /orchestrator-
HA		 TRUE TRUE
6815892:
MAJOR		 Out of compliance AAS licensing: {0}.
Recommended Action: Go to the Audit Logs for more details.		 /portal/
license/
orchestrator		 FALSE TRUE
6815898:
MAJOR		 Appliance does not currently support Air-Gap mode.
Recommended Action: Upgrade the appliance to ECOS 9.4.2.0 or above.		 /orchestrator/
airGap		 TRUE FALSE
6815903:
MAJOR		 Missing AWS vpc and route table association for the appliance. Unable to automate AWS lan integration.
Recommended Action: In Orchestrator, go to Orchestrator > Cloud Services > AWS Network Manager, click AWS Resources, and then configure AWS VPC and AWS Route Table for the appliance.		 /orchestrator/
orchestration/
aws_tgnm		 FALSE TRUE
6815904:
MAJOR		 Missing AWS transit gateway cidr block for [{0}]. Unable to automate AWS lan integration for appliance {1}.
Recommended Action: Use the AWS VPC console to configure the transit gateway CIDR block and force refresh in Orchestrator - AWS Network Manager Subscription UI.		 /orchestrator/
orchestration/
aws_tgnm		 FALSE TRUE
6815905:
MAJOR		 Missing edge connect segment association for label {0}. Unable to automate AWS lan integration for appliance {1}.
Recommended Action: In Orchestrator, go to Orchestrator > Cloud Services > AWS Network Manager, click Tunnel Settings, and then associate segments to LAN labels.		 /orchestration/
aws_tgnm		 TRUE TRUE
6815906:
MAJOR		 Missing edge connect segment{0} association to aws tgw route table. Unable to automate AWS lan integration for appliance {1}.
Recommended Action: In Orchestrator, go to Orchestrator > Cloud Services > AWS Network Manager, click Segment & Zone/Role Association, and then associate EdgeConnect segments to AWS transit gateway route tables.		 /orchestration/
aws_tgnm		 TRUE TRUE
6815907:
MAJOR		 Unable to orchestrate appliance[{0}] associated to aws transit gateway[{1}] due to aws region mismatch [Error Code: InvalidTransitGatewayID.NotFound].Details - edge connect region [{2}] and transit gateway region [{3}].
Recommended Action: Associate appliance to transit gateway within the same region as EdgeConnect using Orchestrator AWS Network Manager Association UI.		 /orchestrator/
orchestration/
aws_tgnm		 FALSE TRUE
6815908:
MAJOR		 Unable to orchestrate appliance[{0}] associated to aws core network edge[{1}] due to aws region mismatch [Error Code: InvalidEdgeLocation.NotFound].Details - edge connect region [{2}] and core network edge location [{3}].
Recommended Action: Associate appliance to core network edge location within the same region as EdgeConnect using Orchestrator AWS Network Manager Association UI.		 /orchestrator/
orchestration/
aws_tgnm		 FALSE TRUE
6815909:
MAJOR		 HPE SSE Tunnels has exceeded SSE tenant quota.
Recommended Action: Increase the HPE SSE tenant size if more tunnels are needed.		 /orchestration/
HPE SSE		 TRUE TRUE
6815913:
MAJOR		 Your SAML Identity Provider certificate for {0} has expired.
Recommended Action: Get the latest certificate from your Identity Provider and update it in Orchestrator SAML configuration.		 /orchestrator/
samlIdpCerts		 FALSE TRUE
6815919:
MAJOR		 Cipher profile changes could not be applied. {0}.
Recommended Action: Validate your active cipher profile against the appliance and make sure it is supported.		 /orchestrator/
orchestration/
cipherProfile		 TRUE TRUE
6815753:
MINOR		 There were {0} failed attempts to login over last 5 minutes.
Recommended Action: Go to the Audit Logs for details on failed login attempts. Review usernames for validity and adherence to password policies.		 /authentication FALSE TRUE
6815775:
MINOR		 Backup configuration not set.
Recommended Action: Go to Backup to schedule backup or back up now.		 /system/backup FALSE TRUE
6815835:
MINOR		 Appliance does not have any wan labels required for Azure VWAN Orchestration. No third party tunnels will be built on this appliance.
Recommended Action: Use appliance deployment to assign at least one WAN label matching Azure VWAN Interface Label list.		 /orchestrator/
orchestration/
azure		 TRUE TRUE
6815836:
MINOR		 Appliance does not have any wan labels required for AWS TGNM Orchestration. No third party tunnels will be built on this appliance.
Recommended Action: Use appliance deployment to assign at least one WAN label matching AWS Interface Label list.		 /orchestrator/
orchestration/
aws_tgnm		 TRUE TRUE
6815845:
MINOR		 Appliance does not have any wan labels required for {0} Orchestration. No third party tunnels will be built on this appliance.
Recommended Action: Use appliance deployment to assign at least one wan label matching Third party service Interface Label list.		 /orchestrator/
orchestration/
service
Orchestration		 TRUE TRUE
6815854:
MINOR		 HA Sync Communication is not enabled for {0} appliances.
Recommended Action: Follow release documents to enable this feature.		 /orchestration/
deployment		 FALSE TRUE
6815911:
MINOR		 The data of one or more tables might be leaking into their defaultPartitions.
Recommended Action: Go to the Partition Management tab and verify that all rows are eventually moved out from the defaultPartition (i.e., Rows=0). Contact support if the issue persists.		 /orchestrator/
Partition Management		 TRUE TRUE
6815916:
MINOR		 Appliance does not have any lan labels required for Azure LAN Orchestration.
Recommended Action: Use appliance deployment to assign at least one LAN label matching Azure cloud gateways LAN Interface Label list.		 /orchestrator/
orchestration/
azure		 TRUE TRUE
6815755:
WARNING		 Orchestrator portal account or license will expire on {0 date}.
Recommended Action: Go to Licensing to provide the required information.		 /license FALSE TRUE
6815759:
WARNING		 Orchestrator cannot connect to HPE Aruba Networking EdgeConnect Cloud Portal using HTTPS.
Recommended Action: Check portal connection and refer to the Audit Logs for more information.		 /portal/
connectivity		 TRUE TRUE
6815763:
WARNING		 CPX license will expire on {0 date}.
Recommended Action: [Deprecated alarm] Renew your license to avoid service interruption.		 /portal/license/
cpx		 FALSE TRUE
6815764:
WARNING		 CPX license will expire on {0 date}.
Recommended Action: [Deprecated alarm] Renew your license to avoid service interruption.		 /portal/license/
cpx		 FALSE TRUE
6815765:
WARNING		 CPX license will expire on {0 date}.
Recommended Action: [Deprecated alarm] Renew your license to avoid service interruption.		 /portal/license/
cpx		 FALSE TRUE
6815767:
WARNING		 Your EdgeConnect account has licenses that will expire in {0} day(s). EdgeConnect devices in your network will stop passing traffic on {1 date}.
Recommended Action: Renew your license to avoid service interruption.		 /portal/license/
ec		 FALSE TRUE
6815768:
WARNING		 Your EdgeConnect account has licenses that will expire in {0} day(s). EdgeConnect devices in your network will stop passing traffic on {1 date}.
Recommended Action: Renew your license to avoid service interruption.		 /portal/license/
ec		 FALSE TRUE
6815769:
WARNING		 Your EdgeConnect account has licenses that will expire in {0} day(s). EdgeConnect devices in your network will stop passing traffic on {1 date}.
Recommended Action: Renew your license to avoid service interruption.		 /portal/license/
ec		 FALSE TRUE
6815771:
WARNING		 SaaS license will expire on {0 date}.
Recommended Action: Renew your license to avoid service interruption.		 /portal/license/
saas		 FALSE TRUE
6815772:
WARNING		 SaaS license will expire on {0 date}.
Recommended Action: Renew your license to avoid service interruption.		 /portal/license/
saas		 FALSE TRUE
6815773:
WARNING		 SaaS license will expire on {0 date}.
Recommended Action: Renew your license to avoid service interruption.		 /portal/license/
saas		 FALSE TRUE
6815783:
WARNING		 Orchestrator deployment size has exceeded the recommended level of {0} appliances.
Recommended Action: Contact Support to increase the allocation of cloud resources.		 /system/
database		 FALSE TRUE
6815785:
WARNING		 Some appliances are paused from orchestration.
Recommended Action: Go to Pause Orchestration List to see detail.		 /orchestration TRUE FALSE
6815786:
WARNING		 Apply Overlays is currently disabled.
Recommended Action: Enable Apply Overlays in Orchestration Settings.		 /orchestration TRUE FALSE
6815789:
WARNING		 Apply Templates is currently disabled.
Recommended Action: Enable Apply Templates in Orchestration Settings.		 /orchestration/
templates		 TRUE FALSE
6815793:
WARNING		 Your WAN Optimization will expire in {0} day(s). EdgeConnect devices in your network will stop using WAN Optimization on {1 date}.
Recommended Action: Renew your WAN Optimization license to avoid service interruption.		 /portal/license/
ec		 FALSE TRUE
6815794:
WARNING		 Your WAN Optimization will expire in {0} day(s). EdgeConnect devices in your network will stop using WAN Optimization on {1 date}.
Recommended Action: Renew your WAN Optimization license to avoid service interruption.		 /portal/license/
ec		 FALSE TRUE
6815795:
WARNING		 Your WAN Optimization will expire in {0} day(s). EdgeConnect devices in your network will stop using WAN Optimization on {1 date}.
Recommended Action: Renew your WAN Optimization license to avoid service interruption.		 /portal/license/
ec		 FALSE TRUE
6815798:
WARNING		 Paused stats collection for some of the appliances.
Recommended Action: Go to Statistics Retention to resume stats collection.		 /orchestration FALSE TRUE
6815806:
WARNING		 Stats Collection is paused and will resume after Orchestrator backup is completed.
Recommended Action: Go to Scheduled & Historical Jobs to view the status of the backup process. Open a support case if this alarm persists more than 12 hours.		 /orchestration/
backup		 FALSE TRUE
6815811:
WARNING		 Zscaler Internet Access orchestration is paused.
Recommended Action: Go to Zscaler Internet Access to resume orchestration.		 /orchestration/
zscaler		 FALSE FALSE
6815812:
WARNING		 Microsoft Azure Virtual WAN orchestration is paused.
Recommended Action: Go to Microsoft Azure Virtual WAN to resume orchestration.		 /orchestration/
azure		 FALSE FALSE
6815813:
WARNING		 Could not allocate IPs from Loopback Pool {0}.
Recommended Action: Change Loopback pool with enough IPs in Loopback Orchestration tag.		 /orchestrator/
orchestration		 FALSE TRUE
6815814:
WARNING		 Loss and Latency metrics are available for IPSLA monitors with appliance version later than {0}.
Recommended Action: Upgrade appliance to enable loss and latency metrics for IP SLA.		 /orchestrator/
orchestration/
ipsla		 FALSE TRUE
6815816:
WARNING		 Best internet breakout is configured in overlay, but appliance does not support this feature (Deprecated).
Recommended Action: Check the overlay configuration or upgrade the appliance.		 /orchestrator/
orchestration/
overlays		 TRUE FALSE
6815818:
WARNING		 Shell access settings are different on the appliance than on Orchestrator.
Recommended Action: Reconcile shell access setting. Matching Orchestrator policy with appliance setting is recommended.		 /orchestrator/
orchestration/
shellAccess
Setting		 FALSE TRUE
6815819:
WARNING		 Connection not established for websocket receiver: {0}.
Recommended Action: Check WebSocket receiver configuration.		 remoteLogWeb
Socket		 FALSE TRUE
6815821:
WARNING		 AWS Transit Gateway Network Manager orchestration is paused.
Recommended Action: Go to AWS Network Manager to resume orchestration.		 /orchestration/
aws_tgnm		 FALSE FALSE
6815823:
WARNING		 A new maintenance alert was received from HPE Aruba Networking.
Recommended Action: Review the maintenance alert, then open a support case if you have any questions regarding the maintenance activity.		 /portal/
SilverPeak
Maintenance		 TRUE TRUE
6815824:
WARNING		 Stats Collection is lagging behind.
Recommended Action: Open a support case if this alarm persists more than 24 hours.		 /orchestrator/
statistics		 FALSE TRUE
6815832:
WARNING		 Inter-Segment Routing & DNAT rules have duplicate ip address with existing Inter-Segment Routing & DNAT Exceptions rules.
Recommended Action: Check the Inter-Segment Routing & DNAT rules and solve the duplicate IP address.		 /orchestrator/
routing
Segmentation		 TRUE TRUE
6815840:
WARNING		 This appliance does not support Routing Segmentation.
Recommended Action: Upgrade the appliance.		 /orchestrator/
routing
Segmentation		 TRUE TRUE
6815849:
WARNING		 ClearPass Policy Manager session paused.
Recommended Action: Go to ClearPass Policy Manager to resume orchestration.		 /orchestration/
clearPass		 FALSE FALSE
6815851:
WARNING		 Stats Collection is paused and will resume after backup is completed.
Recommended Action: [Deprecated alarm]		 /orchestration/
backup		 FALSE TRUE
6815855:
WARNING		 Some of the HPE ANW Central sites don’t have lat and lon. Site Name : {0}.
Recommended Action: Orchestrator cannot derive a lat and lon from the site address information configured in HPE ANW Central.		 /HPEAruba
Networking
Central/
HPEAruba
Networking
Central		 FALSE TRUE
6815864:
WARNING		 Your EdgeConnect account {0} has licenses that will expire in {1} day(s). EdgeConnect devices in your network that are licensed with this account will stop passing traffic on {2 date}.
Recommended Action: Renew your license to avoid service interruption.		 /portal/license/
ec		 FALSE TRUE
6815865:
WARNING		 Your EdgeConnect account {0} has licenses that will expire in {1} day(s). EdgeConnect devices in your network that are licensed with this account will stop passing traffic on {2 date}.
Recommended Action: Renew your license to avoid service interruption.		 /portal/license/
ec		 FALSE TRUE
6815866:
WARNING		 Your EdgeConnect account {0} has licenses that will expire in {1} day(s). EdgeConnect devices in your network that are licensed with this account will stop passing traffic on {2 date}.
Recommended Action: Renew your license to avoid service interruption.		 /portal/license/
ec		 FALSE TRUE
6815868:
WARNING		 Your WAN Optimization for account {0} will expire in {1} day(s). EdgeConnect devices in your network that are licensed with this account will stop using WAN Optimization on {2 date}.
Recommended Action: Renew your WAN Optimization license to avoid service interruption.		 /portal/license/
ec		 FALSE TRUE
6815869:
WARNING		 Your WAN Optimization for account {0} will expire in {1} day(s). EdgeConnect devices in your network that are licensed with this account will stop using WAN Optimization on {2 date}.
Recommended Action: Renew your WAN Optimization license to avoid service interruption.		 /portal/license/
ec		 FALSE TRUE
6815870:
WARNING		 Your WAN Optimization for account {0} will expire in {1} day(s). EdgeConnect devices in your network that are licensed with this account will stop using WAN Optimization on {2 date}.
Recommended Action: Renew your WAN Optimization license to avoid service interruption.		 /portal/license/
ec		 FALSE TRUE
6815872:
WARNING		 EdgeHA peer {0} is configured on a different account. EdgeHA Group reporting may be inaccurate unless the appliances are on the same metered account. (Deprecated)
Recommended Action: [Deprecated alarm] Check the accounts that the EdgeHA peers are registered to in the Licenses tab.		 /orchestrator/
system/
deployment/ha		 FALSE TRUE
6815874:
WARNING		 Netskope orchestration is paused.
Recommended Action: Go to Netskope to resume orchestration.		 /orchestration/
netskope		 FALSE FALSE
6815888:
WARNING		 Your AAS license expires on {0 date} (in {1} days).
Recommended Action: [Deprecated alarm]		 /portal/license/
orchestrator		 FALSE TRUE
6815889:
WARNING		 Your AAS license expires on {0 date} (in {1} days).
Recommended Action: [Deprecated alarm]		 /portal/license/
orchestrator		 FALSE TRUE
6815890:
WARNING		 Your AAS license expires on {0 date} (in {1} days).
Recommended Action: [Deprecated alarm]		 /portal/license/
orchestrator		 FALSE TRUE
6815894:
WARNING		 Non Edge HA Profile active on Edge HA Site/Cluster ({0}).
Recommended Action: Map the Edge HA Profile to this site/cluster.		 /orchestration/
clusterManager		 TRUE FALSE
6815895:
WARNING		 Edge HA Profile active on Non Edge HA Site/Cluster ({0}).
Recommended Action: Map the Non Edge HA Profile to this site/cluster.		 /orchestration/
clusterManager		 TRUE FALSE
6815896:
WARNING		 Interface ({0}) not available in appliance ({1}).
Recommended Action: Configure deployment or profile to continue.		 /orchestration/
clusterManager		 TRUE FALSE
6815900:
WARNING		 HPE SSE orchestration is paused.
Recommended Action: Go to HPE SSE to resume orchestration.		 /orchestrator/
HPE SSE		 FALSE FALSE
6815901:
WARNING		 Unable to orchestrate edgeHA appliances. EdgeHA {0} site name is not configured.
Recommended Action: Configure same site name for both EdgeHA appliances.		 /orchestrator/
HPE SSE/ha		 FALSE TRUE
6815902:
WARNING		 Unable to orchestrate edgeHA appliances. EdgeHA peer {0} has a different site name from its peer.
Recommended Action: Configure same site name for both EdgeHA appliances.		 /orchestrator/
HPE SSE/ha		 FALSE TRUE
6815910:
WARNING		 One or more certificates have expired or are due to expire within the next 60 days.
Recommended Action: Go to Custom CA Certificate Trust Store to update the certificate.		 /orchestrator/
customCerts		 TRUE FALSE
6815912:
WARNING		 Your SAML Identity Provider certificate for {0} will expire on {1}.
Recommended Action: Get the latest certificate from your Identity Provider and update it in Orchestrator SAML configuration.		 /orchestrator/
samlIdpCerts		 FALSE TRUE
6815915:
WARNING		 Azure Network Manager orchestration is paused.
Recommended Action: Go to Azure Network Manager Cloud Gateways to resume orchestration.		 /orchestration/
azureLan		 FALSE FALSE
6815917:
WARNING		 Either labels are not configured in appliance or WAN side interfaces / labels are not permitted.
Recommended Action: Configure deployment or profile to continue.		 /orchestration/
clusterManager		 TRUE FALSE

Equipment

System Type 100 (Orchestrator); Source Type 3 (Equipment)

Alarm ID: Severity Alarm Text Source Service Affecting Clearable
6750234:
CRITICAL		 Failed to get database connection. Details: {0}.
Recommended Action: Reserve required Memory and CPU.		 /system/
resource		 TRUE TRUE
6750209:
MAJOR		 Disk partition {0} is dangerously full - {1}% used.
Recommended Action: Go to Server Information to see detailed disk usage.		 /system/disk FALSE FALSE
6750208:
WARNING		 Disk partition {0} is more than {1}% used.
Recommended Action: Go to Server Information to see detailed disk usage.		 /system/disk FALSE FALSE